Hi Rupert, we are thrilled that you enjoyed your time with us. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We would love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards, Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

Hi Nigel, Thank you for your recent stay at The Mandrake and taking the time to pay forward your feedback and I’m happy to hear you found our staffs were friendly and helpful.I’m disappointed however to hear that you felt that our service wasn’t up to scratch. Rest assured, we take all our guest feedbacks very seriously and your comments have been shared with our team. We work really hard to give our guests the finest experience possible, however we will try our best to accommodate our guest requests. Furthermore, I very much hope to have you back with us and allow us to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honoured to host you again.Sincerely, Nazz and The Mandrake Tribe

Hola Emilio, Muchas gracias por tomarte el tiempo de publicar una reseña.Estamos muy contentos de saber que disfrutó de su estadía con nosotros, y el personal amable fue lo más destacado. Estamos orgullosos de brindar un excelente servicio y estamos encantados de haber podido cumplir con sus expectativas.Gracias de nuevo por sus amables palabras. Esperamos darle la bienvenida pronto en The Mandrake.Saludos cordiales,Nazz Chowdhury (ejecutivo de relaciones con los huéspedes) y el equipo de The Mandrake.

Hi Geoffrey,We are thrilled that you enjoyed your time with us and I’m happy to hear you found F&B superb. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards,Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

Hi Chelsea, We are thrilled that you enjoyed your time with us and I’m happy to hear you found our staffs welcoming and helpful. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards, Nazz Chowdhury ( Guest Relations Executive) and The Mandrake team.

Hi Steven, Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and friendly staff were particular highlights. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. Thank you so much for your kind words. We very much look forward to welcoming you back soon at The Mandrake.Kindest Regards, Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

Hi Robert, Thank you for your recent stay at The Mandrake and taking the time to pay forward your feedback. Please let me apologise for the maintenance issues you had experienced during your stay. Rest assured, we take all our guest feedbacks very seriously and your comments have been shared with our maintenance team. I very much hope to have you back with us and allow us to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nazz Chowfhury(Guest Relations Executive) and The Mandrake Tribe

Dear Michelle,Many Thanks for your review and comments.We are glad to read that you enjoyed your stay and immersed yourself into, the Mandrake and its vibe. We look forward to welcoming you back to the Mandrake.Regards,David

Dear Ellen,Thanks for your feedback. Yes, the Portal is dark but this is designed this was so as to create a disconnect from the Streets of London to the tranquility of The Mandrake itself.We hope you enjoyed the other aspects of the Mandrake.Regards,David

Dear Brian,Thanks for your score. We are pleased to see that it was a stay you will remember.Regards,David

Dear Shaun,Many Thanks for your feedback from your recent visit with us. We look forward to welcoming you back soon.Regards,David

Dear Dee, Many Thanks for your review score and are glad you enjoyed The Mandrake. We look forward to welcoming you back in the near future.