First when we got there the hot tub and BBQ were not in service. Two of the main reasons we booked this hotel. Then we were told one of the elevators didnt work but that the other worked and we could use it. Myself and my 3 year old and my 4 year old and 15 year old were on the elevator and became trapped. We were trapped inside the elevator for 10 minutes. I already have major anxiety about elevators and now after this traumatic experience, my children and I are going to be dealing with emotional trauma for a lifetime. We asked to speak to management but they hae refused to speak with us. Our stay here was horrible. They also have very unsafe breeze ways between buildings, they are caution taped off and very crappily rigged with some wood at the bottom floor to keep them up. The walkways are sagging in the middle and ready to collapse. I will be contacting OSHA and building inspectors. This place should not be operating in the condition its in.
Had problems with the TV. We were not given a TV guide. So we could know hiw TV worked. Staff was very friendly, especially the lady in the breakfast room. Keeped every properly stocked.
Jose
เข้าพัก 2 คืน, พฤษภาคม 2025
6/10 พอใช้
Aaron
เดินทางกับครอบครัว
4 มิ.ย. 2025
Liked the late check out at noon. Great breakfast choices. Property well lit. Don't enjoy that the hot tub is and one of the elevator is down. Don't enjoy the bridge connecting the two building is sectioned off. Front desk african receptionist wasn't very friendly. Room was clean but bathroom had wallpaper peeling off and loose tile. Location was close to alot of amenities.
overall the property was clean, liked the free breakfast. We appreciated the person at the breakfast area, she was by herself, and it was packed. When it should of been over, she had to wait on some people that where still taking their time. She was kind and didn't complain. I commend her for her friendliness and commitment. We were very thankful for her professionalism. Hard worker and a great asset for your company. Thank you.
Maria
เข้าพัก 2 คืน, พฤษภาคม 2025
4/10 แย่
ANTOINETTE
27 พ.ค. 2025
ANTOINETTE
เข้าพัก 1 คืน, พฤษภาคม 2025
2/10 แย่มาก
Rudy
เดินทางกับคู่รัก
27 พ.ค. 2025
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
We arrived and checked in after 5 hours of driving the woman who checked me in was great. We get to the room the door wouldn’t open. I went to the office to notify them of the issue and they told me to wait in the hallway outside of my room until maintenance is able to get there to help. At this time my fiancée called the office to complain in which Maintenance came and open the door while on the phone and explained that we have to turn the doorknob and use our shoulder to open the room. My fiancée asked for a room change cause we shouldn’t have to use our shoulder to push open our door. They did give us a room changed and I went down to the office to get the new room keys. After I left the Front desk I sat down in the lobby next to the entrance. A few minutes go by then I hear the younger lady at the front desk say my name and room number apparently she thought I had left the lobby and she started talking bad about me and my fiancée and she made rude remarks about my fiancée calling to complain in which we had every right to but it was very unprofessional and disrespectful to talk about paying customers while thinking I had left already. I wanted to confront her but I didn’t because I didn’t want to chance losing my stay after 5 hours of driving. No customer should be ever feel humiliated because staff wants to belittle us in front of other customers thinking that I had left.
Rudy
เข้าพัก 1 คืน, พฤษภาคม 2025
6/10 พอใช้
SeyedEhsan
เดินทางกับครอบครัวและเด็กเล็ก
26 พ.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
There was a bad smell throughout our stay all over the floors and inside our room. The building was a bit old too.
Jacuzzi was not working,
Smoke detector kept beeping and battery couldn’t be replaced.
Listed phone number didn’t work
Card key didn’t work most of the time and room had spiders
The staff were very nice. The breakfast was good.
Property is decent but dated. The desk chair in our room was ripped in multiple places. Carpet was worn.