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"Stains on bedding, curtains, rugs, grout. We must say: Staff member Alan was EXTREMELY GOOD. He helped us in many ways. Thank you Alan. Other staff was not very helpful. Just the bare minimum effort. We were in a very bad room ( very bad!) our first and only after complained were we assured that we would get a better room that matched what thought we purchased. The better room had a non-working TV and poor shower pressure. The shower soap and shampoo was almost empty and the pump on the container was broken. We were too tired to keep asking for our expectations to be met. Maybe we just should have paid more for a good room? Breakfast was not included in either of our TWO separate stays. We really gave the hotel the benefit of the doubt. We hoped for a view, or a fan etc. we did finally ask for a fan and the front desk got it for us. During our first stay of 6 nights, housekeeping forgot to clean it. We complained about this and got a free beverage which was a nice gesture. The location is nice. Staff could be reached by phone with questions which we liked."