Dear Madam, thank you for your review. Your reservation made through Expedia was last minute reservation, made on 17.12.2023 for 18.12.2023. Much before that you made reservation from 19.12.-21.12.2023 through other online reservation sistem. With no problem you stayed on 18.12.2023. There was no complain about heating at hotel reception desk. Since in the room is air condition you can regulate the temperature by your own. Since we noticed that you have 2 reservations for 3 nights stay, we made you reservation for the same room, so that you don't need to change the room after the first night. You check out in the middle of the night of 19.12.2023 to 20.12.2023. We refuse to return money to other reservation sistem, not to Expedia, because there was no complain during your stay. We would be glad to check if something was wrong with heating and if needed change the room. So, it seams more that your plans changed last minute as something was wrong with the room. We also accommodate you in superior room even the reservation was for standard room.