Skip to main content

Lock & Key Hotel

4.0 star property
Stylish relaxation awaits at this upscale Liverpool hotel near Royal Albert Dock, with friendly staff, quality food, and exceptional service.

Choose dates to view prices

Lock & Key Hotel sits in Liverpool's heart, welcoming guests with its coffee shop, bar and restaurant. The WiFi keeps everyone connected while concierge services enhance each stay. Past visitors consistently praise the staff for their helpfulness and warm hospitality.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Spacious Double/Twin

Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout curtains

Spacious Double/Twin

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
Smart TV
Blackout curtains
Premium bedding
Private bathroom
Electric kettle
Laptop-compatible safe
Desk
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Cozy Double

Cozy Double | Premium bedding, in-room safe, desk, blackout curtains

Cozy Double

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
Smart TV
Blackout curtains
Premium bedding
Private bathroom
Electric kettle
Laptop-compatible safe
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double/Twin

Standard Double/Twin | Premium bedding, in-room safe, desk, blackout curtains

Standard Double/Twin

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
Smart TV
Blackout curtains
Premium bedding
Private bathroom
Electric kettle
Laptop-compatible safe
Desk
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

You may also like

Ad
Restaurant

Atlantic Tower Hotel Liverpool By Sunday

Liverpool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.2 out of 10, Very good, 1,000 reviews
The price is ฿2,013
฿2,518 total
includes taxes & fees
30 Mar - 31 Mar
Atlantic Tower Hotel Liverpool By Sunday
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Ropewalks, a neighbourhood in Liverpool, Lock & Key Hotel is in a shopping district and near a train station. Liverpool ONE and Cheshire Oaks Designer Outlet are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit The Beatles Story Museum and Knowsley Safari Park. Looking to enjoy an event or a game while in town? See what's happening at Anfield Stadium or ACC Liverpool. Visit our Liverpool travel guide
Map
15-17 Duke Street, Liverpool, England, L1 5AP

What's nearby

  • Christmas reflections on a wet Sunday morning. Taken at Liverpool One on a Samsung S8.
    Liverpool ONE
    2 min walk - 0.2 km
  • Albert Dock which includes heritage architecture and a bay or harbour
    Royal Albert Dock
    7 min walk - 0.7 km
  • Cavern Club which includes interior views
    Cavern Club
    8 min walk - 0.7 km
  • Beatles Story which includes music
    The Beatles Story Museum
    9 min walk - 0.8 km
  • Concert Square
    4 min walk - 0.4 km

Getting around

  • Liverpool Central Station
    7 min walk
  • Liverpool (LPL-John Lennon)
    16 min drive

Restaurants

  • Thoughtfully Cafe
    4 min walk
  • Pocket Cafe Bar
    4 min walk
  • Clockworks
    1 min walk
  • ZAAD Restaurant&Cafe
    1 min walk
  • Salt House Tapas Liverpool
    3 min walk

About this property

Lock & Key Hotel

Upscale hotel near Royal Albert Dock
Located close to Liverpool ONE and Cavern Club, Lock & Key Hotel provides a coffee shop/cafe, a bar and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), a front desk safe and luggage storage
  • Smoke-free property and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Lock & Key Hotel include thoughtful touches, such as premium bedding and laptop-compatible safes, as well as amenities, such as late-night room service and free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Similar properties

Bar (on property)
The Liner Hotel
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
9.0 out of 10, Wonderful, 1,859 reviews
The price is ฿2,059
฿2,573 total
includes taxes & fees
6 Apr - 7 Apr
The Liner Hotel
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 213 metres; reservations required
  • Offsite parking; reservations required

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 10 for adults and from GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool

Frequently asked questions

Is Lock & Key Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lock & Key Hotel?

There is free parking nearby.

What time is check-in at Lock & Key Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Lock & Key Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Lock & Key Hotel located?

Located in Ropewalks, this hotel is within a 10-minute walk of Liverpool ONE, Cavern Club and Royal Albert Dock. The Beatles Story Museum and Liverpool Pier Head Ferry Terminal are also within 1 mile (2 km). Liverpool Central Station is 7 minutes by foot and Liverpool James Street Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Lock & Key Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

9.4

Location

9.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 199 out of 301 reviews
Rating 8 - Good. 63 out of 301 reviews
Rating 6 - Okay. 26 out of 301 reviews
Rating 4 - Poor. 9 out of 301 reviews
Rating 2 - Terrible. 4 out of 301 reviews

Reviews

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Stayed 2 nights in Sep 2025

6/10 Okay

S L

Liked: Cleanliness, staff & service, room comfort

Excellent location, friendly team

Fantastic location, easy access to transport, restaurants and shopping. The staff are really lovely and helpful and friendly (like everyone we met in Liverpool!) it’s a great big old house and full of character, and we booked a ‘spacious room’ which was indeed spacious and comfortable, with a huge bed (very comfy). Although on top floor (stairs, no lift), there was nothing in the way of view - just brick walls - and the decor (dark grey paint/black wallpaper with colour floral pattern and mostly black carpet) made the room feel somewhat dark. Skylight in bathroom helped. Shower fabulous. Very tired looking grout/sealant in shower area (grimy and mouldy), and generally furniture tired, chipped, a bit on the shabby side. A lot of scuffed paintwork etc. no fridge in room but reception happy to let us use theirs. We had a great stay overall, just suggest a bit of a refresh.
Stayed 2 nights in Jun 2025

6/10 Okay

Fabienne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ich war geschäftlich 2 Tage in Liverpool und hatte mir das Hotel anhand der veröffentlichten Bilder ausgesucht. Ich erhielt ein Zimmer im EG, was sich später herausstellte, die schlechtere Zuteilung ist als in den oberen Stöcken. Das Zimmer ist echt ein Bunker. Es hatte ein super kleines und ein normales Fenster das aber direkt an eine Hausmauer rausschaute. Der Ventilator im Bad war mehr Dekoration als nützlich und der Abfluss stank sehr. Die Dusche war eben gebaut und überschwemmte das halbe Badezimmer weil keine Barriere gebaut war. Der Stromverteiler war nicht der stärkste, den den Wasserkocher durfte man nicht brauchen. Der haute gleich die ganze Sicherung raus und man hatte gar keine Strom mehr. Was sehr gut ist, ist das Frühstück nebenan im Restaurant. Auch das Personal ist sehr freundlich, aber ich würde das Hotel niemandem empfehlen. Tut mir leid.
Stayed 2 nights in Jun 2025

10/10 Excellent

Thor Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay in Liverpool

Central location, comfortable beds, and wonderful staff who always greet you with a smile.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky place.
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Great location and a lovely big room and comfortable bed.
Stayed 1 night in Jun 2025

4/10 Poor

Thushara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Rooms need more Tlc

Underwhelming- tv broken, shower left bathroom floor extremely wet. No plug point where kettle was. Wobbly table!
Stayed 1 night in May 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort

Lock&Key Liverpool

We stayed two nights in a very spacious room at this small hotel. It is in an ideal location being very close to Liverpool1 and Albert dock area. Also only a short walk to the two cathedrals. The staff were friendly and helpful and a broken shower was fixed quickly but the faulty tv proved more difficult. There is no dining room but a small Italian restaurant is attached, which had a basic breakfast menu. Not a good place if you have mobility issues as there are a few steep steps to the entrance and no lift inside. Would stay again.
Stayed 2 nights in Apr 2025

4/10 Poor

Caroline

Liked: Staff & service
Disliked: Cleanliness
What to say ! We payed over the odds as it was Grand National weekend but I still expected more, the hotel, is in a great location, the staff were really helpful and Friendly but that's the only positives The bed sheets were stained, the hairdryer is useless, make sure you take your own, no glasses in the room for a drink of water, the room was very warm but the fan outside the window meant we had to keep in shut, no AC. We had no house keeping, we were brought fresh towels and cups when I asked. The remote for the TV was broken. No working fans in the bathroom
Stayed 2 nights in Apr 2025

2/10 Terrible

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff lovely. Cold room. No natural light. Tiny sink. Nowhere to put our clothes other than hanging up. One chair. Didn’t look anything like photos. Not Worthing to have been listed on Sunday times as a good place to stay. Breakfast confusing, not given appropriate information.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky little room. Perfect location.
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, everything you'd need around you. Great option for a short break in Liverpool. Room was lovely and warm slept soundly in the bed. WiFi was patchy at best, though we weren't in the room that long to use it to sky great extent. Extra mention for the staff. Meg, who checked us in, Pat, security man and the lovely cleaner that saw us in the morning were all fantastic and a credit to the hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A cracking hotel for the money!

A goo location but maybe noisy at the weekend due to proximity of night life.
Stayed 1 night in Mar 2025

4/10 Poor

Gary

Disliked: Property conditions & facilities, room comfort

Disappointment

Very disappointing stay. Kept up due to noise all night; left at 5am. Shower was unusable as the temperature control was broken. Bed very uncomfortable. Emailed the hotel several times asking to discuss but never got a reply so I am afraid I am left with no choice but to post this review. Staff were very friendly to be fair.
Stayed 1 night in Feb 2025

8/10 Good

Mary

Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service

Outdated photos on Hotels.com

The photos of the hotel are outdated. Kitchen/bar not open. All the windows were dirty. Lots of dust on the window frames. Room quite spartan. Hardly any decor (1 picture on the wall). Stayed on top floor. Boxed in by other buildings hence no view. The positives: staff are very kind & helpful. Their service is excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.
Stayed 1 night in Feb 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the lady on reception was nice and welcoming when we arrived. The room was modern and easy to relax in, we just couldn't get the heating on but the lady on reception was amazing again and provided a portable heater. The beds are very comfortable and overall we had a great stay :)
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Cosy hotel in excellent central Liverpool location

Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.
Stayed 2 nights in Feb 2025

4/10 Poor

Edward

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had no food or breakfast options. There were no shampp or shower gel and the shower leaked all.over the floor and into the carpet. Was a mouldy smell all night..
Stayed 1 night in Jan 2025

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for one night

This place is good for a pitstop / one night or so. Check in staff were lovely, hotel & room were nice and warm in the winter. As a solo female traveller, the hotel also felt very safe. My room was good for the price, but a couple of added details could have made it great. A bedside lamp so that there was more option than just the ceiling light would be great, and looking at the shower drainage system which is slow - the shower is more of a wet room and the floor could flood easily.
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Liked: Staff & service
Great location, friendly staff. Rooms cleanliness not up to standard of price / what’s advertised / pictures. Daily room cleaning was also cursory. Lots of the furniture looked heavily used. Wasn’t a dealbreaker but given the price and advertising as bespoke/boutique, did not meet expectations.
Stayed 3 nights in Jan 2025

6/10 Okay

Danny

Liked: Staff & service, room comfort

Good value

Pros- the staff were very friendly and overall for the price paid the room it was good value. Great location. Cons - the room was tired looking and the bathroom was tiny. It was not water tight meaning the room did smell of damp
Stayed 2 nights in Jan 2025

10/10 Excellent

Haneef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent customer care

The receptionist Indira made our stay so enjoyable by making sure we got everything we needed. Excellent customer care!
Stayed 1 night in Dec 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, will be back

Check in was easy, room 202 is big, the small heater in the corner doesnt really warm the room, so a bit on the cold side. Windows could do with soundproofing as the sound from outside is very audible, didnt really bother us but my bother others. Bathroom is well equipped and large with underfloor heating. The full Lock & Key full breakfast is delicious and worh every penny. The hotel is situated perfectly, 2 minutes from Liverpool One shopping area, 2 minutes from the Albert docks and 15 minutes from the Empire Theatre.
Stayed 2 nights in Dec 2024