6/10 พอใช้
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เดินทางเป็นกลุ่ม
28 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I booked 2 EXECUTIVE rooms for for a 5 night stay, so was therefore extremely disappointed not to get the "city view" or "daily housekeeping" that is promised for this option. The room was so small I couldn't even place my suitcase on the floor and had to store it next to the shower. There was no housekeeping whatsoever - I was told that staff don't go in without permission and things like toilet roll have to be requested. Why not have a "do not disturb" / "please clean my room" sign like most other hotels? Or just don't offer housekeeping.
My city view was of an industrial extractor fan.
The welcome wasn't very friendly (I stated I was checking in via intercom, I was answered with a sigh and "yeah your name" before I could go to reception), I was also asked for photo ID, which I hadn't been warned about, and had to hand over my bank card to have £1 taken from it. As I had paid in advance and there was no chargeable services available, this seemed odd.
We were put on the very top floor - 3 sets of stairs is hard going with a suitcase and no lift.
The location is convenient for the city centre - if I was only staying a couple of nights it would have been fine, but having paid for executive rooms for a bit of space and comfort, it was disappointing. I tried to get a partial refund for the difference between basic / standard rooms (what we were given) and executive rooms (what I paid for), but the hotel declined, hence the need to leave this review.
ผู้เข้าพักจริง
เข้าพัก 5 คืน, สิงหาคม 2025