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"The location is convenient to walk to town. The first few photos on the Expedia listing show a lovely play park- this is not part of the hotel and is actually 3.5km away. We booked this property as we have a small child, but this property is a series of dreary apartments around a small car park. There is no garden or play area. We booked via Expedia and included in the booking that we have a small child. On arrival we were charged an additional 15 euros for the cot bed. This is ridiculous...

"Friendly English speaking staff, quick check in."

"L'appartement pour 5 est pratique, mais dans cette gamme de prix c'est le pire qu'on ait eu en Slovaquie et en Autriche sur 8 hébergments différents. Le reste de l'hotel est surement tres bien et la réceptionniste est charmante."

"The hotel is beautiful. Zuzka was wonderful. She was patient, very efficient, kind and her English is excellent, which we really appreciated. Thank you again Zuzka! Hope to see you again! Jessica and the USA band Vio-lence. "

"This place is perfect, I would recommend it very highly. It is very clean, the bed was really comfortable and the host was very helpful! "

"Let's start with the positives. The reception desk and café staff, were incredibly helpful and kind. The room was clean. The dining space was updated and clean and the staff did their best. The grounds were well kept. The negative were the other staff. No one spoke English and did not attempt to communicate in any other language, verbal or non-verbal. Listing a property on Expedia should include mention that English is not widely spoken when appropriate. Except for the cave steam bath, there...

"The front desk staff is very helpful & kind. The room was old but clean. There is no aircon, just an electric fan only. There is no shampoo & soap."