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Reviews of Capella Tufu Bay, Hainan

5 out of 5
Capella Tufu Bay, Hainan
Tufu Bay, Yingzhou Town, Haitang Bay, Lingshui, Hainan

Reviews

9.4

Exceptional

Rating 10 - Excellent. 5 out of 8 reviews" "
Rating 8 - Good. 3 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Lei Qing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

JI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有惊喜有失望
capella的餐饮尤其是自助早餐无论在上海和三亚都令人印象深刻。泳池边的收费小屋非常喜欢，设计及温馨程度甚至超过客房。有两个遗憾的点：1.作为一个广东人，到了海南，在中餐厅里却基本都是粤菜，希望菜单可以多元化。2.入住时工作人员友好且快速的帮忙办理了延迟退房，但在退房当天2点后因房卡时效无法进入房间，电话联系了酒店前台后15-20分钟都没人过来解决并且我需要一只站在门口等待，是偶然路过的清洁工帮忙开的门。这一点在整个旅程的最后会让人多少有些不愉快。但总的来说有惊喜也有有失望，总体还是很推荐的。
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的客房 还有服务
酒店设施都很好 客房很干净很宽敞 不错下次还会再来入住 满意的旅行
Stayed 1 night in Mar 2019
Response from 经理 on 8 May 2019
尊敬的先生/女士，感谢您对三亚嘉佩乐度假酒店的好评！酒店房间面积最小88平米，旨在为客人带来舒适的度假体验，我们致力于把每一个顾客都作为我们服务的宗旨和中心，提供体贴入微的个性化服务。期待您和家人、朋友的下次入住。——三亚嘉佩乐度假酒店管理团队

10/10 Excellent

Christ, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capella Sanya is ultraluxury hotel in the island. All of the staff were kind and very helpful. The room was awesome and very modern . Breakfast and dinner buffet were faboulus. We have travelled a lot, but Capella Sanya is one of the best.
Stayed 3 nights in Dec 2018