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"Air conditioning / heating need some improvement "

"Always a great place to stay"

"We enjoyed our stay, the view from our room was fantastic "

"I came to stay at this hotel to have my car stolen from the parking lot in front of the main entrance and nobody saw nothing. They didn’t even offered me nothing while dealing with the robbery of my vehicle. "

"Great for all ages! Only let down was we did not enjoy the buffet. "

"Great property, clean, good breakfast, incredible gym. "

"Desk clerk told me that we had a 1pm check out time but our room wasn’t on cleaning lady’s list . Tried to phone desk when our tv remote didn’t work but their phone was permanently “busy “. Swimming pool was the size of a large jacuzzi constantly full of kids— contrary to online photos!"

"Lovely place to visit waterfalls."

"Great"

"Breakfast replenished quickly with good variety. Pool area clean with good water temp. Wifi connection strong. Workout areas would be better if combined + free weights. Toilet flooded but was snaked and water cleaned up quickly. Shower ceiling and edges could be cleaned better - black spots. "

"Good Breakfast, clean rooms, could use more lighting"

"The facility was very clean, parking is gated and close. The rooms were nicely decorated and also clean. The staff was very friendly and helpful."

"The staff were really helpful and there was ample parking everytime. "

"Friendly staff, great service. Only issue I had was missing body wash but the staff was able to accommodate grabbing me a bunch. Lastly was some hair in the room jacuzzi. Overall was a great stay "

"Everyone was very helpful informative, we enjoyed our stay and plan to return in the summer"

"Staff were great and facility was clean. "

"Not the closest hotel to stay at if visiting Niagra Falls but not terribly inconvenient either. Stayed in the loft. Has kitchen and minimal kitchen supplies: dishes, utensils. But no soap or dish towels for cleaning. Staff does do that but it is nice to keep kitchen clean instead of piling up dishes. Simple things like salt and pepper would be nice. Bathroom is odd as it is open literally to livingroom through two "windows". One has blinds and the other...just an open hole in the wall. Pull out...

"Staff were friendly. Room decor on 3rd floor was very interesting, whoever the interior decorator was, needs to find a new career. Bed was comfortable, had a great sleep. Hairs in bathtub. Didnt use it. Nice that breakfast is included but the scrambled eggs were wet, cold, and did not taste like eggs. No bacon, only sausage. Very poor breakfast selections. Did not use the pool or gym but they looked ok, not big. Good place to stay for 1 night, just passing through."

"It would be nice if they had some gluten-free offerings for breakfast and also an indication of what items already there might be gluten free. "