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"Check in was awful, took them 20 min to find my reservation, the they said that they did not get the payment form Expedia. And they tried to charge me the current rate of $599 + Tax at check out! The staff has no idea what they are doing! No shower caps, Q tips... nothing... extremely disappointed. "

"It was in a cozy part of Boston really nice and overall clean."

"I like the layout of the room and I like kitchen."

"Nice location, easy access to almost everything"

"The property is older but still well maintained."

"Highly recommend- great staff and close proximity to the airport :)"

"I wasn’t looking for shops, but I think there were plenty around. I didn’t know there was a spa. The breakfast stopped too soon as we didn’t get in until 11pm from our event so didn’t get up early enough to make it by the time we took showers. Overall we were satisfied with the hotel. "

"I booked my room on Expedia when I arrived the guy said he didn’t have my booking information when I showed him the email he tried to tell me it was going to take 30 min to 4 hours. I told him the money was taken out so it should be there. Then he tried to tell me they don’t do price match and charged me 342 for the night. I had to have Expedia call them to refund my money! Then charged another person I know a cheaper price"

"Excellent staff, big clean room, and quiet. Great value for Providence."

"Easy check in. Staff was very friendly. We got an uber to gilllete stadium easily."

"Staff was friendly and went out of their way to help. Breakfast was great and staff was ready to assist if needed. Great stay!!"

"Clean and staff are nice"

"The overall stay was fine for the price. The room was clean with the exception that all the corners of the rug seemed dusty and needed cleaning..The hallway carpets were the same. They seemed to always look like they needed a good vacuum. The headboard was ripped on one side. It should have been removed as it made the room feel like a motel 6. Breakfast was good. Coffee was available most of the day. The staff were all friendly. There wasn’t a restaurant or alcohol/microwave foods to...

"The Breakfast in Western hotel is great, "

"Clean room, quiet, great breakfast. The hot tub was perfect!"

"The room was clean, and the staff member, Sharry, was amazing and "

"Put into no bed room, nothing was prepared. Breakfast is just some common items and in the reception hall offering, coffee is cold. Early check-in requested for 1:00 pm, but not available and their check-in time is 4:00 pm and charged for about 200$ is not worth it."

"Great stay for late flight arrivals. Right next to the terminal but no plane noise. "

"Very nice place to stay and we always return"