The rooms are big and very nice and clean, I recommend the swim up rooms which are perfect for privacy
Einav
เข้าพัก 5 คืน, มิถุนายน 2025
6/10 พอใช้
Leila
เดินทางกับครอบครัวและเด็กเล็ก
4 ก.ค. 2025
The staff are nice. I came to extend they didn’t even facilitate for me. The spa there is bad. The lady put oil on the bottom of my feet and I fell and hurt myself
I wouldn’t really say this is a 5* hotel. Having been to many other 5* properties, the rooms are definitely comparable but the customer service let the experience down. Check in wasn’t what I expected and the breakfast options were lacking (compared to other hotels of the same standard). Customer service was a 3-star standard in my option. You expect 5* customer service to be hands on, creative and go above and beyond. Things that make you come back but it was the bare minimum throughout
Great Hotel form the time I arrived to the time Ieft. so much so that I would receommedna nd return to this hotel.
The price is very good fro a 5 star hotel in limassol so I was not expecting the experiance to be the best but I was wrong. The service was excellent from all staff. the food was very very good. The cleanliness was very good. Well done to the GrandResort team!
Service was terrible, no ice cream parlour open, June is opening time from what we were told at reception. When asked at the pool bar for ice cream they said we couldn't take it to the pool and had to sit in the bar restaurant. Lifeguard in the indoor pool wouldn't let kids in the pol without armbands, supposedly a rule for 6 and under but the chap was insistent for our 8 year old, who incidentally is an excellent swimmer. Beer offering are poor, Keo or Carlsberg, unlucky if you don't like that beer, Not good enough for a so called 5 star hotel.
The Asian restaurant, only limited offerings, not the full menu. Excuses galore around staff being new, the hotel only just re-opening.
Looks like the grand opening is expected in June, despite the hotel being open......work that one out!!
For me the hotel is at best a 4 star hotel.
Much better offerings in other hotels in Limassol, we won't be visiting again.
Vil starte med det dårlige. Receptionens ansatte var uduelig, de kunne ikke hjælpe med noget og vi fik kun kortfattet svar. Hver gang vi spurgte om noget. Det virkede som og de ikke Gad deres arbejde. Rengøring af værelserne var heller ikke det bedste. Det blev først gjort rent kl 16:00 hver dag og der manglede toiletpapir og andre ting de skulle fylde op. Værelse var fint, men lever ikke op til et 5 stjernet hotel. Samt at badeværelserne var sorte i hjørnerne.
Min søn på 1 år, kom til at ridse sig på nogle skarpe kant på marmorfliserne. Som var smartet
Morgenmaden og aftensmaden var der ikke en finger at sætte på. Søde tjenere og alt tid smilende. Dem der arbejdede ved poolen var også rigtig venlige
The only thing I didn’t like was I asked the front desk about going to the City of Dreams casino, if the casino enforces the rule of no open toes shoes or flip flops. The woman said it is strictly enforced. So I bought a pair of closed toe shoes in the hotel shop. Everyone at the casino had flip flops on. I couldn’t return the shoes I bought because our flight out was before the shop opened. If you don’t know something just say you don’t know.
I visited this hotel in 2023. This recent visit disappointing room not cleaned every day and when it was cleaned it was cleaned very late in the day. Even though the door label was put on the door handle before 09:00 every day. Hotel has decided to remove the bar, and the hotel is pushing fully inclusive packages which very sub standard.
Check in was great, room was spacious and clean. Bathroom was on the small side and our shower leaked onto the bathroom floor every time we used it.
Pool great size, activities throughout the day. Breakfast ample choice and good quality.
Didn’t eat at the restaurants.
Overall the staff need more training, not as smiley or friendly as other places I’ve stayed,
I m Expedia Gold member..when i arrived to hotel i dod not feel any advantage of the gold membership. When i was checked in,reception staff never ask for room upgrade and they did not delivered bottle of the wine into room. So, check your cooperation more closer.Besides hotel facility good and clean.