I am the business owner, and I traveled from out of town with the sole purpose of enjoying a swimming pool. When I questioned why the pool wasn't heated, the staff unjustly accused me of cursing at them in the early hours, despite the fact that I was in my room at that time. They then forcibly removed me from my hotel room, giving me a mere 15 minutes to pack my belongings and leave. This level of disrespect is unacceptable, and I have never encountered such poor treatment in my life. I work with numerous businesses in credit card processing, and this has been the worst experience I've ever had. To top it all off, I received no refund whatsoever. in credit card processing, and this has been the worst experience I've ever had. To top it all off, I received no refund whatsoever.
