The penthouse was great! We had a small hiccup on day one with the air conditioning, but we realize that's not their fault. The staff went WAY out of their way to rectify the problem and truly treated us like VIPs for the rest of our stay. They were so good that I reserved the penthouse for another whole week in the future, before I even left the property. I'd like to acknowledge Simon, Dani, Evie, and the phenomenal security team for making our stay truly luxurious and comfortable.
No lamps in room so lighting is harsh. The “mood lighting” is too soft and you can’t see. The bathrooms don’t have fans so you create a sauna in your room anytime you shower. Minimal linens provided, we asked for another blanket and were told no. It says they have a restaurant, there isn’t one. Overall horrible experience, wouldn’t stay again.
If you are looking to party after a long day of traveling then this is the place for you. If not - do not book here. The hotel was hosting a party and had a dj that played loud music. Our room was right by the fire escape and you could hear the music loud as ever in the room, it sounded like we were at the event. The place in general did not look clean and the service of the employees was subpar. If I’m being completely honest it was very run down and my husband nor I felt comfortable at all. Everything was not a great experience about this place which ultimately resulted in us booking another stay somewhere else for the night. This place is a waste of money, ghetto, and wouldn’t even refund me for the inconvenience. 10/10 wouldn’t recommend.
SCAM BAIT & SWITCH RESERVATION
The front desk will try to gaslight you into thinking you imagined your reservation offered something and talk down to you over it. While sending you to a floor of rooms all numbered 420… I guess they didn’t expect I would’ve kept proof…(see photo) The property refused to help at check in and so did Expedia. I was forced to accept the bait & switch while being refused a refund. There’s no $50 “food credit” either. Front desk is tired of hearing complaints over the scam reservations and takes it out on guests. Very rude about it. Young, rude “security” with awful tattoo work walking around threatening people to go back to their room or they’ll get kicked out. It was dumb, the whole stay
This review contains no profani
Horrible hotel I don’t even know how it’s still open for business. The area seems abandoned. When me and my wife come into our room there is no bathroom door, but staff didn’t care. The towels had that smell when something doesn’t dry correctly. You can hear everything in the hallways. And on our last day Sunday going to Monday someone decides to let a third party rent their pool area. They had a DJ play music from 10pm to 10am like blasting non stop. It was horrible, I suggest to stay away from this Hotel.
Place was clean staff very friendly, however i booked an “elevated room” to be able smoke and was told they no longer allow that there. My second day there all I smelled on tge 4th floor was weed smoking as im going back and forth downstairs and out into the parking area to smoke my bud in fear of losing my deposit. Only booked there to comfortably smoke mind you it was 420 weekend
My husband and I stayed at The Lexi 4/18-4/21 and it has been the worst hotel we have ever stayed at. The location was sketchy and surrounded by strip clubs and porn shops and the night we checked in seemed like they were having a satanic event with all the pentagrams we saw in there. As we went to check in we waited at the front desk for about 10 minutes before someone decided to come assist and check us in. We asked security to call someone to the front desk, my husband even went to knock on the office door. When we went up to our room (#302) we walked in and turned on the light and it was blinking like a strobe light! The water in the shower was cold the entire time, as a matter of fact, the water in the sink was hotter than the water in the shower. This was a horrible hotel! By this point, we were not going to go back down to complain about any of it because we might have been shot at. We were there for the Wrestlemania event and all other hotels were sold out along the strip and everywhere in Las Vegas so we really had no option to go anywhere else.
The person working the front desk was never there, the first room they gave me had not been cleaned. The room I did end up in was cleaned but smelled like someone had been smoking swisher sweet cigars in it for a week straight.
The stay was horrible. I was downgraded by the hotel without being notified, which resulted in our trip ending early. The hotel did not compensate for the inconvenience. This is our third getaway here and it will be our last. Very disappointed.
I visited the Lexi for a wedding with my boyfriend on 2/28-3/2, and overall we had a mixed experience. Staff was friendly enough, but called us on the day of the wedding to let us know there was a leak in the bathroom (toilet area?) and that we would need to move rooms. Worried, we went back to the hotel only to find that the leak had been fixed and we did not need to switch. I was irritated because I left my sister’s wedding due to this “emergency” and it was resolved when we got back meaning it was a waste of time, and the staff member didn’t even apologize. I felt like it was unprofessional to not update us again so that we didn’t need to worry.
The rest of our stay was fine. The room was clean and quiet and the bed was comfortable. Despite this, the above incident left something to be desired. The experience wasn’t horrible overall, but it could have been better if the particular staff member showed a bit more care and concern.