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"I booked the Lakes hotel for my husband’s birthday. I requested a surprise package which included balloons and confectionary. We had a complimentary upgrade to the Windermere suite as this made it even more special for my husband and he was really over the moon with the views. From start to finish the staff were welcoming, kind and really helpful. On arrival, Mali one of the receptionist gave us a tour of the hotel. Mark showed us to our room and showed us how to use the hot tub etc. We enjoyed the using spa facilities and we also dined in one of the hotel restaurants called Mizumi. The food was lovely and staff were helpful. Thank you for this amazing stay, it was amazing!"

"Great value for money Louis on the reception went the extra mile friendly and helpful."

"Excellent staff, excellent food and brilliant facilities and room!"

"Yes I managed to get into the hotel room at about 10 am and had a swim in the morning the food is very good and all the staff are very friendly and helpful "

"Such a great place to stay for a couple of nights. The staff are excellent; friendly and very helpful. The breakfasts were excellent, too. And our twin room was very comfortable - very comfy beds and excellent shower en-suite. Very nice touches in lots of ways. We ate dinner both nights and were very impressed with both the quality and quantity of the meals. We really hope we will have another visit! "