Britannia Hotels hotels in Lancaster

"Massage was terrible , the spa wqs definitely not like described on the website. The house keeping didnt arrive until 3pm. Staff was rude. Definitely not what i expected"

"Arrived and the first thing that struck us was the 10 or so steps at the front door to get up to the reception area, not easy for older people with a heavy suitcase, we then stood around 10 minutes waiting to check in as there was no staff at reception. Then told that parking was £10 per night which we hadn’t seen listed anywhere, we also had to pay a £150.00 damage deposit (Refundable) which we also knew nothing about, we’re in our 60’s, we’re hardly going to wreck the room! We did consider going somewhere else at this point but the girl on reception said that since we’d had a bit of hassle checking in she’d upgrade our room! If the room we got was an upgrade we’d worry greatly about what they were going to put us in to begin with, the bed would have been great if we were both 5”5 and 7.5st, my feet were hanging off the end of the bed all night, they obviously don’t cater for people of 6ft, the shower was a step over bath with a curtain that sticks to you, how very 70’s! The room was very warm so we opened the top windows then were alarmed to hear some crashing & banging, the breeze coming into the room was lifting the tiles in the false ceiling at both the entrance and the bathroom, needless to say we had to close the window! We were meant stop for three nights but decided to cut our losses and head home after two nights. Never again will we opt for a so called “cheaper hotel” as sometimes pictures on selling sites can be deceiving! Overall, very disappointed…"

"Beautiful hotel with amazing views and great food. Everything felt calm and welcoming, and we really enjoyed our time there. Would happily stay again."

"Staff was so friendly and helpful! The breakfast was lovely with again amazing service. The room, small but extremely cosy and equipped!"

"Great hotel love staying here Good location and friendly staff "

"Really nice breakfast especially sausages and helpful staff Location really good and facilities good and slept well"

"Check in was very efficient . The corridors smelt of wacky backy! The rooms were ok. Breakfast was ok the bacon was overdone but everything else was nice. ok stay for what we wanted it for."

"Very nice stay"

"Yes air con ok and Room ok"