You booked my family to a motel that was closed for renovations. After a 13 hour drive we arrive to find the motel was closed. A staff person
Don
เข้าพัก 1 คืน, พฤษภาคม 2025
2/10
We showed up to the hotel at 9pm after hours of driving, only to find the hotel was CLOSED. Why couldn't they (or Expedia) notify customers - with reservations - that the place isn't even open?
Jennifer
เข้าพัก 1 คืน, กุมภาพันธ์ 2025
10/10
Samantha L
เข้าพัก 5 คืน, ตุลาคม 2024
2/10
vijay
เข้าพัก 1 คืน, พฤศจิกายน 2024
2/10
The property/ hotel was hit hard by the hurricane. I understand that, but what I did not understand. Is why I was never told that they were closed because of the damage. Tell I made the 5 hour trip there and then I found out the they were closed.
Wess
เข้าพัก 1 คืน, พฤศจิกายน 2024
2/10
Lindsey
เข้าพัก 1 คืน, พฤศจิกายน 2024
2/10
They closed and didn’t notify us. We drive up (2 hour drive) and when we got there we were told they won’t reopen until sometime in November. We got there around 6:30 pm. They said we were notified but we hadn’t neither by them or Orbitz of the cancellation. When they found out we had made our reservation through Orbitz, we were told @Oh yeah, we’ve had a few people come to check in today that were through Expedia that we real we hadn’t canceled.” Then I looked at my email and saw they notified me at 5:27 pm the day of the reservation. Check in is anytime after 3pm . We were on the road with small children and had no room when we got there. This is not acceptable. No one who booked through Expedia had been notified. Most hotels in the area were sold out but we did find one because we needed somewhere for the children to rest so we spent $100 more than we had planned. We won’t book here again.
Kimbley
เข้าพัก 2 คืน, ตุลาคม 2024
2/10
Very dirty room. Unfriendly staff. Sheets were stained, floor had stains, nasty condition off room was enough to prevent us from returning to this hotel.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2024
2/10
The hotel was closed when I arrived. They did not inform until I arrived.
William
เข้าพัก 1 คืน, ตุลาคม 2024
10/10
Dale
เข้าพัก 1 คืน, กันยายน 2024
2/10
Sharon
เข้าพัก 1 คืน, กันยายน 2024
6/10
Polly
เข้าพัก 1 คืน, สิงหาคม 2024
4/10
Mason
เข้าพัก 1 คืน, กันยายน 2024
8/10
David
เข้าพัก 1 คืน, สิงหาคม 2024
6/10
Na
Victor
เข้าพัก 2 คืน, สิงหาคม 2024
8/10
Victor
เข้าพัก 2 คืน, สิงหาคม 2024
10/10
Bruce
เข้าพัก 1 คืน, สิงหาคม 2024
8/10
Laura
เข้าพัก 1 คืน, กรกฎาคม 2024
4/10
The shower did not have any pressure. It was just coming out in sporadic spurts.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2024
8/10
Melissa
เข้าพัก 2 คืน, สิงหาคม 2024
2/10
No hot water
Mason
เข้าพัก 1 คืน, สิงหาคม 2024
10/10
Mei
เข้าพัก 1 คืน, สิงหาคม 2024
10/10
Evelina
เข้าพัก 3 คืน, กรกฎาคม 2024
10/10
This stay was simply to get a refuge from the tropical storm/hurricane Debby. Staff was great. Room was as we requested since my husband is on oxygen and can't walk far. Breakfast was delicious and the staff was exceptional. My only complaint was the blinds wouldn't open. Manager said the part was ordered to fix it. This will be my go to place from now on
Carolyn
เข้าพัก 1 คืน, สิงหาคม 2024
8/10
The noise level in the hotel makes it seem like they forgot the soundproofing. Heard loud music, loud stomping footsteps, voices past 10pm and before 7am.