โรงแรมในเครือ โซเนสตา, ทะเลสาบโฮพัตคอง

"I have stayed at this hotel at least 5 times in the past 3 months because my son plays football for FDU and I have always had a great experience up until yesterday. I always get two rooms, one for me and my husband and one for my 77 year old mom. After checking in we were given our key cards and my mom's did not work. We went back to the front desk and were told that we must have had the key card near a phone since it wasn't working. They gave us a new key card which also did not work....