Beds were very uncomfortable and furniture in sitting area was very stained
Tracy
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก MGMT วันที่ 29 เม.ย. 2024
We apologize for the inconvenience but thank you for your feedback. I will communicate with the team to fix these issues and hopefully you will come back in the future.
Hotel and room was clean. Beds were comfortable. Plenty of parking. We were to park a 26ft U-Haul with no issues getting in or out.
Donna
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Whitney R. วันที่ 22 มี.ค. 2024
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
10/10 ดีเลิศ
Jerehmiar
17 มี.ค. 2024
Jerehmiar
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Whitney R. วันที่ 18 มี.ค. 2024
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
Check in was easy and great . Was greeted and checked in by a very nice and cheerful guy. Breakfast was great . Room was awesome.
Rebekah
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Whitney R. วันที่ 4 มี.ค. 2024
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
2/10 แย่มาก
Razvan
เดินทางเพื่อธุรกิจ
29 ก.พ. 2024
I was “relocated” before check in to a very bad property nearby.
Razvan
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Whitney R. วันที่ 4 มี.ค. 2024
Thank you for taking the time to review our hotel. We are sorry we were unable to accomodate your arrival due to a maintenance work. Despite the mishaps we would love to have you back for another chance to show you what we have to offer
10/10 ดีเลิศ
Jerome
28 ก.พ. 2024
Jerome
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Whitney R วันที่ 22 มี.ค. 2024
Thank you for taking the time to review our hotel. Please remember us next time you are in the area so that we may accommodate your lodging needs.
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
Hotel is in a great location, but the access is on a very busy road and it's hard to get in or out. Love the fact that this property offers suites, but the property is very dated and in poor condition.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Whitney R. วันที่ 1 ก.พ. 2024
Thank you for taking the time to share your experience with our hotel. I'm sorry to hear you did not enjoy your stay. We hope in future to have another opportunity to show you what we have to offer as to instill your confidence back in our hotel and brand.
First room didn't have hot water so we had to move. Overall the rooms were not clean with stains on carpet and curtains, mold around shower lever and handle in tub, shower glass door was stuck and had to pull it hard to open and carpet wasn't vacumned well. Just needs a thorough cleaning and some updating.
Vanessa
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Whitney R. วันที่ 21 ม.ค. 2024
On behalf of the entire team at the Homewood Suites by Hilton Lafayette we would like to apologize for the multiple disappointments you experienced during your visit. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have you back for another chance to show you what we have to offer.
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
On behalf of the entire team at the Homewood Suites by Hilton Lafayette, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon!
8/10 ดี
Linda
15 ม.ค. 2024
Linda
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Whitney R. วันที่ 7 ก.พ. 2024
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
I really appreciated the easy check-in! The suite was absolutely amazing!! The breakfast was really tasty and filling.
I did not like that Expedia would not refund one night’s stay. We had to leave because the interstate we were traveling on was being closed because of wintery weather. Expedia also prevented me from getting my Hilton Honors points. I would have loved to stay until Monday, but I wouldn’t be able to make it home.
Joyce
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Whitney R. วันที่ 16 ม.ค. 2024
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
Thank you for taking the time to review our hotel. We are sorry hear that you did not enjoy your stay with us. We hope in future to have another opportunity to show you what we have to offer as to instill your confidence back in our hotel and brand.
It’s an ok hotel but nothing special or unique about it. A little bit old and might need a slight “refresh”. Area is so-so as well. If you travel with kids you may want to chose a different one.
Dmitriy
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Whitney R. วันที่ 3 ม.ค. 2024
Thank you for taking the time to review our hotel. Please remember us next time you are in the area so that we may accommodate your lodging needs.
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
It’s an older property but everything was very clean and the staff were nothing but wonderful. Made for an excellent holiday week stay with small kids.
Jennifer
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Whitney R. วันที่ 28 พ.ย. 2023
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
8/10 ดี
Marie
27 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Marie
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Whintey R. วันที่ 28 พ.ย. 2023
Thank you for taking the time to review our hotel. Please remember us next time you are in the area so that we may accommodate your lodging needs.
Big, well appointed rooms. Friendly, helpful staff. Will stay there again!
Mark
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Whitney R. วันที่ 27 พ.ย. 2023
On behalf of the entire team at the Homewood Suites by Hilton Lafayette, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon!
Friendly staff, good location with walkable nightlife options
Gary
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Whitney R. วันที่ 23 พ.ย. 2023
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
Grande chambre avec salon et équipements complet.
Bon petit déjeuner très complet.
PATRICK
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Whitney R. วันที่ 13 พ.ย. 2023
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
10/10 ดีเลิศ
Abraham
5 พ.ย. 2023
Abraham
เข้าพัก 5 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 28 พ.ย. 2023
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
10/10 ดีเลิศ
Amber
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
3 พ.ย. 2023
Best hotel in town
I always go and stay here when in Lafayette. The cleanliness and how safe we feel when here we cannot replace. I had friends stay at the holiday inn across the street considering a change and I'm glad I asked. They said the roaches were in the dining room and parking lot. At this Hilton there is absolute cleanliness and you won't regret staying here!
Amber
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 6 พ.ย. 2023
Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future.
Thank you for taking the time to share your experience with our hotel. I'm glad you enjoyed your stay and look forward to seeing you next time.
4/10 แย่
Nathalie
เดินทางเป็นกลุ่ม
29 ต.ค. 2023
ไม่ชื่นชอบ: ความสะอาด
There was a cockroach in our room. The walls were dirty. The bed skirt was ripped. The floor was sticky. The front desk staff was friendly and accommodating in changing rooms when I complained about the cockroach.
Nathalie
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 30 ต.ค. 2023
First, we would like to thank you for writing your review of our hotel though it does not appear to have been a comfortable stay. Secondly, we would like to apologize on behalf of everyone at the hotel of the multiple inconveniences you experienced during your visit. The concerns mentioned in your review will be discussed with the appropriate departments to help assure these incidents do not become a continuous occurrence. We hope in future to have another opportunity to show you what we have to offer as to instill your confidence back in our hotel and brand.
10/10 ดีเลิศ
Kylee
26 ต.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Kylee
เข้าพัก 5 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 28 ต.ค. 2023
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!
The stay was pretty good. My only complaint is that my grandson was playing with a new cell phone case I had purchased inside the the tv cubby hole. At the time I thought it was something that belonged to the hotel because I saw the Bible in there. I called the hotel to check and was told that they couldn’t check and that the room had already been cleaned and if anything was found it would’ve been brought to the front desk. We had checked out a couple of hours earlier. I couldn’t believe the room had already been cleaned because several people were waiting on rooms when we checked in. Anyway, I thought it would have been nice for the front desk clerk to check the tv cubby hole since we had traveled from Alabama and stayed in your hotel many times. Thanks, J. H.
Johnita
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 26 ต.ค. 2023
Thank you for taking the time to provide a review of your recent stay at our hotel. We sincerely appreciate all feedback. As hospitality professionals we are committed to delivering an exceptional experience to each of our guests. Unfortunately, we did not achieve our goal during your recent visit with us. We would like to take this opportunity to apologize for your recent experience. This is certainly not the type of experience we like to provide a valued guest such as yourself. Thank you again for taking the time to respond to your survey. It is this kind of feedback that will help us achieve the exemplary level of service we strive to provide our guests. We hope that you give us an opportunity to recover from your recent experience with us and provide you with the exceptional product and service we aim to provide each of our guests.
6/10 พอใช้
DOUGLAS
25 ต.ค. 2023
DOUGLAS
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 14 พ.ย. 2023
Thank you for taking the time to share your experience with our hotel. I'm glad you enjoyed your stay and look forward to seeing you next time.
Liked the suite size and layout. It is starting to show its age (sink was cracked and no bottom flapper on the shower door card water to go all over when taking a shower.
Leonard
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 24 ต.ค. 2023
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. We appreciate the information on the shower in your suite, so that we can have it repaired. Thank you again, and we hope you will visit again in future.
Over all stay was good. Not enough handicap parking and trash cans outside were overflowing. Would have liked pancakes or waffles and fresh eggs as a selection
Emma
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 23 ต.ค. 2023
Thank you for taking the time to review our hotel. We are sorry to hear that the trash cans were full during your stay. We will be addressing your concerns with the appropriate departments. Please remember us next time you are in the area so that we may accommodate your lodging needs.
10/10 ดีเลิศ
Josue
21 ต.ค. 2023
Josue
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Whitney R. วันที่ 13 พ.ย. 2023
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve this goal for you. We hope to see you again soon!