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"Quiet location. Room was fine, breakfast was good."

"Nice clean room in a good location"

"Location was fantastic. Room was clean and staff were very friendly"

"Extremely friendly staff. "

"I have been traveling for 7 weeks and have stayed in 14+ hotels in N.Z. and OZ. None of them have made a greater effort to make me comfortable than City Heart, admittedly a modest, affordable 16 room place in Warrnambool. The bed was super comfortable, when you turned on the hot water, you got hot water and —— wait for it —— the T.P. was actually soft, almost plush!"

"stayed in a studio room the room was fine but due to wet weather the grassed areas were very messy and will need some work to rectify"

"Our room was large and clean but simple. Bathroom looked to have been recently renovated."

"This was our first time staying in a holiday park with our little one and it didn't disappoint! Great facilities - the indoor pool was brilliant, being winter and with a child who loves to swim! Really loved it! Only point of improvement would be to give the shower and the plugs in the sinks a good scrub and mould spray. Otherwise everything was great!"

"We received great customer service on our check in from reception staff. The rooms are very spacious, cosy and feel like home vibe. It is an old property but well maintained!"

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"This property is always clean And always comfortable, we highly recommend."

"Good location"

"Comfortable place to settle in for the night after a long day of driving. Wish there was heating in the rooms. Parking is easy but 1 bathroom/toilet is challenging for 5 of us. Nonetheless overall a pleasant stay!"

"Bedding and decor was lovely. Nice hot rain shower."

"The hotel was quiet. I went during the winter, and the shower water wasn't very warm; it was almost cold, but we had to endure it because there was no other option."