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Hotel El Tucano Resort & Thermal Spa

3.5 star property
Mountain tranquility sets the scene for poolside relaxation at this resort where guests can also embrace adventure with tennis courts and mini golf courses

Choose dates to view prices

Hotel El Tucano Resort & Thermal Spa offers a peaceful mountain retreat. Float along the lazy river or book hydrotherapy and massages at The Spa. Free WiFi is available throughout. Enjoy al fresco meals at La Foresta restaurant. Guests praise the attentive staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
The current price is ฿3,083
฿3,483 total
includes taxes & fees
24 May - 25 May
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About this property

Hotel El Tucano Resort & Thermal Spa

  • Resort in the mountains
  • At Hotel El Tucano Resort & Thermal Spa, you can look forward to free full breakfast, a poolside bar and a terrace. Treat yourself to Ayurvedic treatments, a massage or a body wrap at the on-site spa. The on-site restaurant, La Foresta, offers breakfast, brunch, lunch, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with mini golf and a garden.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with a lazy river
    • Free self-parking
    • An outdoor tennis court, a round-trip airport shuttle (surcharge) and a 24-hour front desk
    • Multilingual staff, a front desk safe and a banquet hall
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 87 rooms have amenities, such as free WiFi, safes and room service.
  • Extra amenities include:
    • Free toiletries and hairdryers
    • TVs with cable channels
    • Wardrobes/cupboards, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 8 years old are only allowed with adult supervision

Frequently asked questions

Does Hotel El Tucano Resort & Thermal Spa have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel El Tucano Resort & Thermal Spa?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel El Tucano Resort & Thermal Spa on 24 May 2026 start from ฿3,083, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel El Tucano Resort & Thermal Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel El Tucano Resort & Thermal Spa?

Self-parking is free at this property.

What time is check-in at Hotel El Tucano Resort & Thermal Spa?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Hotel El Tucano Resort & Thermal Spa?

Checkout is at noon.

Does Hotel El Tucano Resort & Thermal Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel El Tucano Resort & Thermal Spa located?

Situated in the mountains, this spa resort is 1 mi (1.6 km) from Juan Castro Blanco National Park and within 6 miles (10 km) of Aquas Zarcas Square and Quesada City Park. Laguna Río Cuarto and Camara de Ganaderos de San Carlos are also within 20 miles (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.8

Cleanliness

7.4

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 122 out of 379 reviews
Rating 8 - Good. 114 out of 379 reviews
Rating 6 - Okay. 69 out of 379 reviews
Rating 4 - Poor. 45 out of 379 reviews
Rating 2 - Terrible. 29 out of 379 reviews

Reviews

Verified

10/10 Excellent

Ramakant

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Srinivas

Rooms are old and bathrooms doesn’t flush properly. There are no other attractions around and have to go to la fortuna for any activity which is an hour drive. The resort is good with thermal spas and pools .
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

D

Liked: Cleanliness, staff & service
Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pratik

Liked: Cleanliness
Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rohn Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay and will return. The natural beauty of this location is unmatched!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Jaishiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful setting!

Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

jeff

Liked: Staff & service
Great pools and sauna
Stayed 1 night in Feb 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river and pools was the best part.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and always eager to help
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Venkataramana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature arrond the place.
Stayed 4 nights in Mar 2024
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel more like 3 starts. Beautiful hot springs. Price was ok.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Gustavo

Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Dennis

Good stay. Loud takling in front ot room 5 all night especially bad at 1am with a group of girls. Then loud music at 5am.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.
Verified

2/10 Terrible

Naveen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no hot water, air conditioner barely works. The staff in the restaurant and laundry are great, however the front desk reception staff are terrible. I wouldn’t recommend this place at all. The hotel rooms and rest rooms are very old.
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

David

Liked: Staff & service
The property is scenic, surrounded by beautiful forest area and a creek. The hot springs and pools make this a nice place to stay. The rooms need alot of maintenance and updating. For example, the bathroom is extremely outdated, bathtub had a crack in it, the bathroom sink was falling apart, and the tile work needed caulking as well as updating. There was black mold everywhere, especially in the bathroom. Not a very clean hotel. Staff was nice in the restaurant.
Stayed 8 nights in Jul 2024
Verified

2/10 Terrible

Anna

Disliked: Staff & service, amenities, property conditions & facilities
Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Brian

Liked: Cleanliness, staff & service, amenities
Our first room had no hot water, they said it would be fixed and said it was. Still didn't work. No hot water flow from sink, shower had none. Safe couldn't be locked( they had no key). Moved us to another room. Hot water was very very little flow. My sister had another room. Very little hot water flow. Restaurant is very nice, mini golf is fun. 4 pools, several bars. 2 hot tubs. Pools are various temperatures, which was nice. Air conditioner worked fine. The management is proactively upgrading & repairing the property. Can't recommend this proof, mosly because not much to do around the area, and the hot water.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Deyanira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was relaxing. Everything was excellent
Stayed 2 nights in Jan 2026
Verified

8/10 Good

jeffrey

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was courteous.
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

jobi

Disliked: Cleanliness, amenities, property conditions & facilities
The toilets dont work most of the time so maintenance has to be called atleast once a day to get the water running. Breakfast is free but EVERYDAY it is Horrible eggs, sausage plantains, and rice...location is far away from most attractions. Rooms were dirty however housekeeping states they come everyday. 2 towels for a family of 4. Absolute NIGHTMARE!!!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Sharla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Martha

There were very nice and courteous people. I would suggest that they should keep the place better, clean the areas from debris, making repairs from areas were the people are walking and watching the nature. There is an area around the river where there are a lot garbage and old objects that could be thrown away and the area would be cleaned and looked better.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

PRASANNA

Disliked: Staff & service, property conditions & facilities
Not as expected
Stayed 4 nights in Dec 2025