It was an excellent hotel few years ago. No good now.
Antonio David
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Hotel Management วันที่ 25 ม.ค. 2024
Dear Mr.Antonio Thank you for your recent correspondence regarding the Costa De Sol Hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our team's efforts and takes the time to thank them. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Costa De Sol Hotel a leader in excellence. Once again, we sincerely apologize for any issue that you faced during your last stay. We look forward to the opportunity of serving you in the future and rest assured that we at Costa De Sol Hotel provide you with the best quality service and attention at all times Sincerely,
6/10 พอใช้
Ibrahim
24 ก.ย. 2023
Ibrahim
เข้าพัก 1 คืน, กันยายน 2023
8/10 ดี
Sami, Kuwait City
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัวและเด็กเล็ก
19 ก.พ. 2020
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Clean , good lobby, good location, restaurants in hotel.
Couldn’t go to restaurant for coffee or rest unless I ordered a big buffet. Receptionist and food room service staff kept asking for cash instead of putting expenses on room. It was very odd. After I insisted, they agreed to charge my credit card.
Half way to city and other parts of Kuwait. I recommend this area to stay in. accessible to the beach side walk which is acceptable in winter/spring seasons.
No hot water for a shower one morning, lack of power outlets (particularly near to the bed for charging phone/laptop etc). Inconsistent with housekeeping replacing towels, floor towel etc.
Lack of control over the room temperature also.
حجزنا في الفندق غرفه من موقع اخر لما رحنا تفاجئنا بأن تفاصيل الغرفه الموجوده عالموقع غير موجوده في الفندق اساساً وكان عددنا كبير ومسافرين براً .فاجئنا طاقم العمل في الاستقبال والاداره بانهم غير متعاونين اصلاً ويكذبوا العميل احنا نقول لهم شوفوا الحجز وش مكتوب وهم يقولوا غير صحيح رفعنا لهم الجوال في وجههم واستمروا بالتكذيب
طيب الحين مو غلطنا احنا ولا غلط ادارة الفندق مو المفروض انتوا كاداره عشانكم ما تابعتوا تفاصيل البحث عن فندقكم في ذاك الموقع تقوموا بتعويض العميل بدلاً من تكذيبه وتأخير تسجيل دخوله بالطريقه المحرجة هذي
التعويض اللي عملوه انهم عطونا سريرين زياده وكانوا يبغونا ندفع حقهم
ولما خلصنا هذا كله ندخل الغرف ونجي ننام الا السرير مثل الخشب والمخدات بعد
النوعية مره سيئه ورديئه رجعنا كلنا ظهرنا ورقابنا تعورنا
بالنهاية تجربة سيئة بجميع المقاييس
وهذا اول واخر تعامل لنا وياهم
Such a shame! I enjoyed staying here several times through the summer. This time I arrived 3 hours early for check in. Rooms available but the manager insisted on 50% early check in fee, first time ever. Other staff wonderful and normally a good value hotel. will go back when the manager or the policy changes.
Good hotel with a great location.
Wonderful staff at the reception, especially Nour and the eygption guy. Great staff also at breakfast and restaurant which is good with big menu ,high quality and economic prices.
Thank you for your hospitality and remember that the hospitality starts from your staff.
Best regards
Chadi H.
An excellenthotel. The level of service from the friendly staff was outstanding. I will most definitely use this hotel again the next time that I visit Kuwait.
Wonderful staff, good restaurant and a good location for walking to the coast and beach. Junior Suite was good but missing slippers and TV wasn't great. Would certainly stay here again though!
روائح كريهه في المصعد
الأسرة غير مريحة وهي عبارة عن سريرين مفردين مجموعين
التعامل لم يكن محبب، بل يوجد اهمال كبير
التكييف لا يمكن التحكم به من الغرفه
حجزوا مبلغ من البطاقة الإئتمانية ولم يستخدموه وستبقى معلقة لخمسة عشر يوما!!
"Ladies only swimming pool" not advised by hotels.
The second time I have stayed at the Costa Del Sol. Very nice room, great service and excellent breakfast choice. Last time the gym was not exactly up to standard, but they gave now relocated it and the equipment has been serviced and all in working order. One big disappointment is the swimming pool which is now reserved permanently for ladies only. This was not stated on hotels.com description and was very annoying. Please communicate this ridiculous rule so that no-one else is mislead.
The hotel is undergoing renovation. They don't inform their guests of this. It's not known if the improvements will make the hotel worth staying but currently the condition is terrible. The bathtubs (no true shower) must have come from an old insane asylum- filthy and you need a handicap stool to get into them. The breakfast, even being free, is awful. I won't return.
We were welcomed in the Airport by an officer from the Hotel. I was impressed.
The Hotel is very good and the employees did everything possible for a great stay. Unfortunately some guests don't respect the non smoking marked floors and decided to gather in the hall for smoking (Not Hotel's fault). In General, very good the Hotel.