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"We were staying from 16 to 20 Feb. Firstly I was allocated a room that was very damp and has a stench smell. We managed to change room. However pillows in the new room has a smell like a damp smell and we gotten them to change immediately. After changing we still face the same issue. We had to sun it from our room balcony. After two nights I discovered my neck and my hands have some bites like from bed bugs. I suspect it is bed bugs. I also discovered a lot of crumps near the bed and caught a cockroach. Towel provisions is not consistent. We have two people but towel replacement is only one sometimes. I do not wish to write such a review but I thought it’s important for the 5 star hotel to provide cleanliness for their guest. Overall the hotel service of staff is good. We have to give credit for this point. "