4/10 แย่
Julie Christine
เดินทางกับคู่รัก
4 ก.พ. 2026
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
We stayed at the property for 10 days during our stay on Bonaire and unfortunately had a very mixed experience mainly due to food quality and service.
One day we have a fantastic meal, 2 days later we order the exact same items and they were barely recognizable in taste, presentation or quality. This inconsistency happened more than once and made dining here feel more like a gamble rather than something to look forward to.
What made the experience worse was how our feedback was handled. After scanning the QR code on our receipt and explaining what happened with our meal, we received an email from the property manager that felt dismissive and unprofessional.He stated that video footage( without audio) was reviewed and implied that our account was untrue. Beingade to feel as though we were lying, rather than have our concerns acknowledged. Disappointing and unnecessary.
Bonaire is a great destination and this place could have potential, but consistency and customer service matter. Guests should feel heard when they raise concerns, not brushed off. Sadly this was not our experience here.
So many wonderful restaurants on the island. Try Rumrunners, Eddy's, Sebastians and even the Donaire place at the round about! Absolutely delicious! We will be back to Bonaire, just not to Chogogo. So many other beautiful smaller hotels in the same area who treat their guests with respect and kindness.
Julie Christine
เข้าพัก 10 คืน, มกราคม 2026
