Excellent customer service Had a problem with the fridge , they replaced it straight away, staff all friendly and informative, would definitely recommend
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 7 พ.ค. 2024
Thank you!!! Such opinion confirm our belief that taking care of the quality of our guests' stay every day is the most important. We are looking forward to your next visit!
Hotel Best Western is very good, nearly to Old Town. We go all sightseeing by foot.
The Dinner was good.
Waltraud
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 2 เม.ย. 2024
Thank you for taking your time and leaving us your opinion. We are glad that we managed to satisfy you and we hope that you will visit our hotel again. We invite you.
God beliggenhet, litt små og trange rom men til gjengjeld rent. Fantastisk bra service. Vi dro tidlig morning på guidet tur, fikk beholde rommet til etter vi kom hjem, og rakk en dusj før vi sjekket ut på ettermiddagen uten tilllegg i pris. Vi fikk også gode frokost bokser med oss siden frokosten ikke hadde åpnet enda. Anbefaler hotellet😁
Lillian
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 22 พ.ย. 2023
Thank you very much for the high rating and we are glad that our services were appreciated. We hope that we will be able to host you again in the near future. We encourage you to visit our hotel again!
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 31 ต.ค. 2023
Thank you very much for your opinion, best regards and we recommend our hotel for the future!
6/10 พอใช้
Jens
เดินทางเป็นกลุ่ม
22 ต.ค. 2023
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Absolut kleine Doppelzimmer und auch sehr kleine Dusche führen zu einer klaren Abwertung des BW Old Town!
Jens
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 23 ต.ค. 2023
Thank you for taking your time and leaving your opinion. All valuable comments have been forwarded to the appropriate departments, we will try to correct any shortcomings as soon as possible. We hope that despite the inconveniences, your stay in Krakow was a success.
Room was clean, spacious and modern but decor could be considered to be an acquired taste. The booking was for a double room but bed was 2 singles pushed together with separate single duvets.
We arrived early evening so decided to use hotel restaurant for dinner and the receptionist advised we didnt need to reserve a table. However after going to our room to unpack, we arrived to find the restaurant full so went back and ordered room service. The chef said it would be an hour as there was a party of 60 in, which the receptionist failed to tell us. Fortunately we only wanted a burger and a drink and the chef very kindly brought it to our room within 20 minutes so can't fault the chef. The burger was delicious!
Good variety of food for breakfast to suit all tastes.
Great location opposite park and within 10 minutes walk to main square.
Nigel
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 23 ต.ค. 2023
Thank you for choosing our hotel and your opinion. All valuable comments have been forwarded to the appropriate departments, we will try to correct any shortcomings as soon as possible. We invite you to visit Krakow again. Warm greetings
Really nice hotel with friendly and helpful staff in a great location, just 15 minute walk from the main train station and less than 10 minutes to the market square.
Adrian
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 23 ต.ค. 2023
Thank you very much for your positive opinion. Such words are extremely important to us and motivate us to work. We encourage you to visit again. Best regards!
The hotel was in a good location for us, Very close to the town square, castle and the pick-up for our Auschwitz tour.
It was quiet throughout the night, and served a very good breakfast. Friendly staff.
Colin
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 16 ต.ค. 2023
We are glad that you enjoyed your stay at our hotel. We try very hard to ensure that every stage of their stay with us is pure pleasure for our guests. Thanks to you, we have a chance to develop further. We invite you to visit again!
Conveniently situated. Comfortable rooms. Lovely breakfast. Staff very friendly and helpful. Handrails would help on the entrance steps for the less mobile.
Rita
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 20 ก.ย. 2023
Thank you for choosing our hotel and positive opinion. We invite you to visit Krakow again. Warm greetings
Excellent hotel which is centrally situated with short walks to the castle and main square. Staff were very helpful and breakfast was great. Highly recommended staying at this hotel
Kevin
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 20 ก.ย. 2023
Mr. Kevin, thank you very much for your positive opinion. Such words are extremely important to us and motivate us to work. We encourage you to visit again. Best regards!
Für einen Städtetrip gut geeignet, da alles fussläufig erreichbar ist. Die Zimmer sind zweckmäßig eingerichtet.
Toll fand ich den Minikühlschrank und den Wasserkocher mit Tee und Kaffee.
Sehr hilfsbereites Personal und guter Taxitransfer zum Flughafen.
Leider funktionierte der Safe nicht einwandfrei.
Monika
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 20 ก.ย. 2023
Thank you Mrs. Monika, for choosing our hotel and positive opinion. We invite you to visit Krakow again. Warm greetings
We started off with a smile due to the amazing location between Old Town and the Jewish Quarter with a tram stop outside the door. The staff was very knowledgeable and helpful with directions and suggestions. Breakfast choices varied daily and there was something for everyone.
Amy
เข้าพัก 5 คืน, สิงหาคม 2023
การตอบกลับจาก Anna Stefańczyk - Hotel Manager วันที่ 20 ก.ย. 2023
Mrs. Amy, thank you for your positive opinion. Our goal is, above all, guest satisfaction, which is why we focus on the highest standards of service. We are glad that you appreciate the work of our employees. Come visit us again!
Great hotel in he centre of Krakow. Very clean with friendly staff. Lots of shops, cafes and restaurants nearby plus the main square is a 5 minute walk. There is a tram stop right outside the hotel. The breakfast was a buffet style with plenty of options for everyone. Rooms were HUGE.
Excellent hôtel, en plein centre ville.
Chambre spacieuse.
Petit déjeuner varié et copieux.
Seul petit bémol, le tramway qui circule de bonne heure
juste sous la fenêtre.