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"VERY NICE PLACE.THE STAFF VERY FRIENDLY AND COMPETENT.THE SWIMMING POOL FANTASTIC.THE FOOD WAS EXCEPTIONAL.THANK YOU FOR EVERYTHING."

"Clean "

"This hotel has everything, t they have thought of every single detail from baby food in the restaurant, robes for children and adults, to kids indoor play area supervised 9am to 10pm... and you can leave your child while having breakfast or dinner. Very well organized, great pools and food, walking to trails in the forest. My kids didn't want to leave"

"The room was mediocre, uncomfortable bed, they only gave us 2 towels for the tow of as. No towels for your hands. For an 110€+ per night hotel I would expect to have the white slippers which they normally put them in the room. We had the spa included, but you had to pay extra for the bathrobe. I won’t recommend it "

"Very nice and friendly owner 😊"

"Located near the Kleptuza lake in Velingrad, Bulgaria, this place is perfect to visit with your adult parents - the aqua jets are designed to massage the entire body, and specifically feet, shoulders, and back, parts that need the special mineral water treatment, so the peripheral nerve system is reenergized. The local food is fresh and delicious, and the staff is very friendly."

"The room was clean, the staff was helpful, the amenities were great, the place overall is very good"

"Amazing "

"Great stay in a place with the best of natural springs and pool options - multiple pools, indoor and outdoor, hot and cool water, fantastic spa experience! The staff was very helpful and accommodating. Excellent experience, highly recommended!"

"Excellent amenities, very courteous people, tasty food. We had great relaxing vacation and enjoyed the mineral pools and offered massages. Really recommended hotel and staff "

"Хотелът е на добро ниво лаго обслужване, СПА зоната е отлична, услугите й също. Навсякъде е чисто, включително и басейните. Ресторантът е също на много добро ниво. Трябва да се обнови мебелировката в стаите и да се предостави повече комфорт, матраците също за смяна. "

"The hotel offers very good accommodation conditions, we are not talking about luxury, we are talking about functionality. We didn't feel like we were missing anything even for a moment. One recommendation: a little diversity at breakfast would not hurt."

"Nice but needed cleaning "

"We always enjoy the uniqueness of the place. Its location is great and the facilities are also good. We noticed an obvious uplift in food quality this year. "

"The reason, that we chose this hotel is the reviews of other customers. Extremely friendly, helpful and polite staff, clean rooms, comparatively far from the center (we were looking for a calmer and quieter place and for us the location was not a problem - 15-20 minutes walk from center) and extremely tasty and good food - delicious breakfast and good restaurant for the rest of the time). The only thing we were disappointed was food, we didn't manage to have dinner as we had planned. The hotel...

"Wonderful "

"As others mention, the property itself could do with some renovation which means it doesn't feel perfectly clean and modern. However, the staff are very friendly and the stay was half-board with an excellent variety of food options (including most Bulgarian classics based on our internet searches) and a I think something for everyone. Their dessert chef(s) is amazing and produces really top quality dishes. It is within a 15 minute walking distance of the ski slopes, or alternatively they have...