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"Great place to stay"

"This hotel is in a wonderful location. Easy walk for many restaurants and tours close to the river. It's easy to catch a cab to go to other places. The staff was very friendly and informative, probably the best aspect of this hotel. The WiFi in the room was terrible. Mostly I gave up and used my cell service but I had to add more data on at a cost. The restaurant/bar wasn't available in the evenings. So, we couldn't meet in the bar for a drink before dinner. Although it's very common in the hotels we stayed in, I find it annoying that they won't come in and make your bed. I didn't want the sheets changed every day, but part of the enjoyment of being at a hotel is coming back to a bed that's made and I wasn't the one doing it. Here you could request full service or nothing. All in all I would probably stay here again because of location and staff. You should just know what you're getting."

"Very good staff and good location"

"Nice"

"Clean and comfortable, very "

"The room was clean and the room amenities, such as razor, slippers, ear buds, hair ties, etc were plenty and ready, but it would have been nice to have some lotion as well. Did not get to use the pajamas, but I will try at ourr next APA hotel. My main issue with this property is that the room was quite small for the king sized bed and the bathroom was the smallest I've seen in Japan so far."

"There was really no storage room for our suitcases, but the room was clean. The washers and dryers though were abysmal. They washed the clothes, but after putting them through dry cycles three or four times, the clothes still were not dry. We had to walk down the street to a laundromat to finish them up."

"Great hotel. Clean very well situated nice size rooms. Definitely recommend it."

"This was my first trip to Kyoto with my family (4 adults). We wanted a hotel that was close to Kyoto Station and JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI was the perfect place. This location provided us with a wide selection of restaurants and shops. There is also a large shopping mall located at the Kyoto Station and another shopping mall just a few blocks away. There was also a 7-11 located next door which guests have access through the hotel lobby. So convenient! We reserved two rooms, hoping that our rooms would be fairly close to each other. Thankfully, the rooms were on the same floor, but at different ends of the hallway. The rooms were comfortable and clean, with a small refrigerator and large shower. However, counter space in the bathrooms were limited. We were able to get many of the toiletries in the lobby, such as toothbrushes, body lotion, facial masks, etc, which was very nice. We enjoyed the fresh towels that were delivered to our door each day, even though we did not need housekeeping service. The staff is very nice and helpful, however check-in was a bit confusing. Although we had a reservation for two rooms, we had to check in to each room separately via a kiosk, even though the rooms were under the same name. Check out had the same procedure. The staff was available to help, however it would have been nice to have the staff check us in and out at the front desk. Overall, Via Inn was a very nice and we thoroughly enjoyed our stay."