ตรวจสอบแล้ว
6/10 พอใช้
Anup
19 ก.ย. 2016
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Nice Hotel except Service
Hotel is situated 5-6 kms from Ernakulam city limits.I stayed there along with my family for 2 days. I preferred this hotel because of the name " Gokulam Gopalan" who is a well known business man in Kerala.As far as property is concerned, it's quiet beautiful. But I was really disappointed with the attitude & behaviour of staff, especially the front office staff. They are not trained enough to be courteous & pleasant towards the guests. There is a saying that "first impression is the best impression" & as far as a hotel is concerned, front office is predominant. "Good service & guest satisfaction" is the key for the success of hotel business. Also the tariff is on the higher side compared to the facilities offered to the guests. If the top authorities can address & rectify this issue, it can go on to become one of the leading hotels in kerala.