Hi Michael,We sincerely apologize for the inconvenience caused by the TV not working properly. Ensuring your comfort is our top priority, and we regret falling short of your expectations in this instance. Our team is committed to resolving this issue promptly to restore your experience to the standard we aim for. Thank you for bringing it to our attention.

Hi James,Thank you for your kind words! I am glad you enjoyed the breakfast with your kids.

Hi Courtney, I apologize for any inconvenience caused by our staff not being readily available and for any lack of friendless you experienced. Your feedback is valuable, and we will address this matter to ensure a better experience for you and our future guests.

Hello Ivan, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay. It is disheartening to learn about the presence of ants in your shower and the unexpected issue with the door handle in your room.We understand how frustrating it must have been to deal with these challenges, especially on a special occasion such as attending a wedding. Please know that our team made every effort to address the situation promptly by assisting you in switching rooms and arranging alternative transportation when Uber services were unavailable in the area.Your feedback is invaluable to us, and we are committed to taking the necessary steps to prevent similar occurrences in the future. We would like to assure you that your comfort and satisfaction are of the utmost importance to us.Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best Regards,Best Western Plus

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words regarding our staff and service.Regarding the charge, our hotel allows 2 adults and 2 children under 12 in the room and if there is extra adult other than the 2 adults allowed in the room then there is 20 charges. When you booked the reservation through expedia there is the option to select number of adults, and you have chosen 2 adults. We apologize for any inconvenience this may have caused. Our pricing structure aims to accommodate various guest needs while maintaining the quality of our services. However, we understand your concerns and will take them into consideration for future improvements.We hope that despite this issue, you were able to enjoy your overall experience with us. We value your feedback and hope to welcome you back in the future for a more seamless stay.

Hi Raymond, Thank you for your positive review! We're delighted to hear that you had a pleasant experience with our receptionist and that they accommodated your early check in request with kindness. We strive to provide excellent service to all our guests, and we're glad we could meet your expectations. We look forward to welcoming you again in the future!

Hi Valerie, thank you for your feedback. We strive to provide exceptional service and experiences for all our guests. Thank you for choosing Best Western Plus, Fergus.

Hi Emmanuel, thank you for your positive rating and feedback. We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're glad to have met your expectations. If there's anything we can do to make your next experience even better, please let us know. Thank you for choosing Best Western Plus, Fergus, and we look forward to serving you again soon.

Thank you Drytha for such a wonderful review. We are glad that you had an easy stay with us.

Hello Michael, Thank you for your feedback. We're glad you found our property decent. We apologize for any inconvenience with the busy driveway. Your comments are valuable, and we'll consider them for future improvements. We hope to welcome you back soon.Best regards,Best Western Plus

Dear Matthew, Thank you for your feedback and for choosing our hotel.

Hi Wesley,Thank you so much for your kind words! We're thrilled to hear that our staff made your stay enjoyable. We look forward to welcoming you back in the future!

Hi Louise,Thank you so much for your positive feedback! We 're thrilled to hear that you enjoyed your stay, found our staff great, and relished our fantastic breakfast. We look forward to welcoming you back for another exceptional experience.

Hi Robert, Thank you for highlighting our hotel as the best in the area. We're delighted to be your choice in this small town. Your positive feedback encourages us to continue providing excellent service. We look forward to welcoming you back on your next visit.

Thank you for sharing your feedback. We're pleased to hear you enjoyed the room. We apologize for any inconvenience with the Wi-Fi and the breakfast; We will address these issues promptly to enhance your experience next time.

Hi Michael,Thank you for your positive review! We are thrilled you enjoyed our clean and updated hotel. We hope to welcome you back soon.

Hi Jordan,Thank you for providing feedback on your recent experience at Best Western Plus, Fergus

Hi Jessica, Thank you for taking the time to provide valuable feedback. We look forward to welcoming you back to Best Western Plus, Fergus in the near future.

Hi Christian,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Thanks

Hi Robert, We appreciate your feedback and are delighted that you enjoyed our breakfast. We understand your concern about wooden forks, spoons and knives. We will certainly consider your feedback for future improvements. Thank you for choosing us, and we hope to serve you again.

Hi Frank, We apologize for any inconvenience you experienced during your stay. We hope to have the opportunity to make it right and provide you with a more enjoyable experience in the future. ThanksBest Western Plus

Thank you for taking the time and sharing your feedback regarding your stay!

Hi Shawn, Thank you for taking the time to share your feedback.We look forward to welcoming you back to Best Western Plus, Fergus in the near future.

Thanks so much for sharing your experience with us.

Hi Susan, We’re really grateful and appreciate you taking the time to share your rating with us.

Hi Trevor, We’re really grateful and appreciate you taking the time to share your rating with us.

Hi Amy, We’re really grateful and appreciate you taking the time to share your rating with us.

We’re really grateful and appreciate you taking the time to share your rating with us.

Hi Patti, Thanks so much for your feedback. I apologies for not having soap in the dispenser, will inform the housekeeping team to take care for future guests.

Hi Etienne, Thank you for taking the time to give us your feedback on your stay at Best Western Plus, Fergus. Its much appreciated.

Hi Catherine,We’re really grateful and appreciate you taking the time to share your rating with us.

Thank you so much for taking the time to leave us a rating. I apologize for the inconvenience caused due to the parking lot during your stay.

Hi Phyllis, We’re really grateful and appreciate you taking the time to share your rating with us.

Thank you so much for taking the time to leave us a rating.

Thank you so much for taking the time to leave us a rating.

Thank you so much for taking the time to leave us a rating.

Thank you so much for taking the time to leave us a rating. I apologize for the inconvenience caused due to parking lot and the elevator.

Thank you so much for taking the time to leave us a rating.

Thank you so much for taking the time to leave us a rating.

Thank you so much for taking the time to leave us a rating.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Hello Sandra,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Hello Ronrico, The tap water in Fergus is not drinkable. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thanks

Thank you William for a generous review.

Hi Chelsey. Thank you for your review. We regret that your experience at Best Western Plus did not meet your expectations. Your feedbacks will help us improve our services.We suppose that your stay in Best Western Plus, Fergus was otherwise amazing.

Hello Ryan. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified aboutthe same.

Hi Robert, Thank you for your valuable feedback!