The hotel Does Not provide guests CarPark - this is a big problem during potentially busy time during dinner service time.All people using very limited car space on street . This inconvenience could be rectified by building available space near a liquor shop. My second comment- the hotel does Not have an escalator ! Or ramp for guest to go the second floor . Carry heavy bags and luggage up to narrow stair case is not easy !!!!
Kate
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 23 เม.ย. 2024
Thank you, Kate, for sharing your concerns. We apologise for the inconvenience regarding parking and accessibility. Your feedback is noted, and we'll explore options to address these issues for a more convenient experience. We appreciate your suggestions and hope to improve these aspects to better accommodate our guests in the future.
Fantastic location in the hub of it all in Kingscote. Beautiful view. Nicely renovated rooms.
Monica
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 23 เม.ย. 2024
Thank you, Monica! We're thrilled you enjoyed our prime location and the stunning views. We're glad you appreciated our renovated rooms. Your satisfaction means a lot to us, and we hope to welcome you back soon for another fantastic stay.
the room was simple but clean and tidy. i would recommend it to others
joanne
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 25 มี.ค. 2024
Thank you, Joanne! We're pleased you found our room clean and tidy. Your recommendation means a lot to us. We strive to provide comfortable accommodations for all our guests. We hope to welcome you back soon and exceed your expectations even further!
Very Friendly spot. Restaurant staff were very pleasant
STEPHEN
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 7 มี.ค. 2024
Thank you Stephen for your kind words! We're delighted you found our spot friendly, and we appreciate your positive feedback on our restaurant staff. We look forward to welcoming you back for another pleasant experience soon.
Overall a great hotel
Needs a little updating
Close to water
The rooms are spacious
Room services very good
Unfortunately there is no furniture on balconies which is a shame.
Not too many dinner options in town
Must book the restaurant as no priority is given to patrons.
Room service is great and very fast
Anna
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 6 มี.ค. 2024
Hi Anna, Thank you for your positive review and constructive feedback. We're thrilled that overall you enjoyed your stay. Your insights are valuable, and we hope to welcome you back for an even better stay in the future.
10/10 ดีเลิศ
Troels
27 ก.พ. 2024
Troels
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 28 ก.พ. 2024
Thank you so much for taking the time to leave a 5-star review! Your feedback is greatly appreciated, and we're thrilled to hear that you had a positive experience.
Overall we did enjoyed staying here for five nights and would come again when opportunity arises.
Stephen
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 28 ก.พ. 2024
Hi Stephen,We're delighted to hear you enjoyed your five-night stay! Thank you for choosing us. We look forward to welcoming you back whenever the opportunity arises.
4/10 แย่
David
เดินทางกับครอบครัวและเด็กเล็ก
23 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
The property is in a good location but is very tired. The specific room was even more tired, in need of general dusting throughout and did not have aircon in the bedroom.
David
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 25 ก.พ. 2024
Dear David, thank you for your feedback. We appreciate your acknowledgment of our property's location. We apologise for any inconvenience caused by the condition of your room. I have passed your comments to our housekeeping department for further action. Your insights are invaluable, and we hope to have the opportunity to enhance your experience in the future.
There is no parking. You can park on the street close to the hotel or far from the hotel if all parking spaces close to the hotel are available. The statemen that a "Free Self-parking" available is a overstatement.
Ludwik
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 25 ก.พ. 2024
Dear Ludwig, we appreciate your review. While we only have a small lot for on-site parking near our Sip'n'Save bottle shop, street parking nearby is indeed an option. The street parking is not ticketed, providing a free alternative for our guests. We apologise for any confusion regarding the "Free Self-parking" statement. Your feedback is valuable, and we hope you consider staying with us again!
การตอบกลับจาก Casey - Front Office Manager วันที่ 25 ก.พ. 2024
Dear Eric,Thank you for your 4-star review! We're pleased to hear you had a positive experience with us. If there's anything we can do to earn that fifth star next time, please don't hesitate to let us know.
Great room overlooking the beach The staff were great helping me carry my bags upstairs The meal was ok but charging $4 for Parmesan with my pasta is ridiculous Very bland without it The barman made great drinks Loved our balcony would stay again
Wilma
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 25 ก.พ. 2024
Dear Wilma, Thank you for sharing your experience! We are pleased to hear you enjoyed the sea view from your balcony and our helpful staff. We appreciate your feedback on the meal and will review the parmesan charge. We look forward to welcoming you back!
การตอบกลับจาก Casey - Front Office Manager วันที่ 19 ก.พ. 2024
Thank you for your kind words! We're thrilled you appreciated our friendly staff and enjoyed the convenience of our dining options. We look forward to serving you again soon!
Kingscote is a great location to get around the island. The accommodation was clean with helpful and friendly staff. Stunning view from the restaurant.
Gail
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 12 ก.พ. 2024
Dear Gail, Our team is delighted you found the accommodation clean, and our staff helpful and friendly. It's fantastic that you appreciated the stunning view from the restaurant. Kingscote indeed provides a great central location for exploring the island. Thank you for your positive feedback, and we hope to welcome you back for another memorable stay soon!
6/10 พอใช้
Elvira
เดินทางเป็นกลุ่ม, เดินทางกับคู่รัก
19 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The hotel is well-situated, rooms clean and roomy. Unfortunately the walls are thin, so we heard a lot from people staying above us and next door.. Bars close quite early.
Elvira
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 12 ก.พ. 2024
Dear Elvira, thank you for your feedback. We're thrilled you appreciated our hotel's prime location and spacious, clean rooms. We apologize for any inconvenience caused by noise disturbances due to thin walls. We hope the early closing of bars didn't impact your overall experience.
The hotel and staff were great, recommend for a good holiday base. Room had everything we needed. The restaurant could better utilize the local produce and flavours, and was overpriced compared to the food available at nearby eateries.
Deborah
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Casey - Front Office Manager วันที่ 15 ม.ค. 2024
Thank you for your positive feedback on our hotel and staff. We're delighted you found the room well-equipped for your needs. We appreciate your suggestion regarding the restaurant and will certainly explore ways to enhance our use of local produce and flavors. We hope to welcome you back for an even more satisfying dining experience on your next visit.
6/10 พอใช้
Suzanne
4 ธ.ค. 2023
ชื่นชอบ: ความสะอาด
Not happy at all
Not good- we booked a room executive room with seawiew- we had a street- wiew
The property was in a great location close to the water. All the staff were very friendly and helpful, even getting us dishes and cutlery so we could bring food to our room.
The only meal we had was the buffet breakfast and it was not great, especially for the price of $25. It was very limited and half the items were empty when we arrived.
We also found it frustrating that we had to walk across the street to check in and out.
Petronella
เข้าพัก 2 คืน, พฤศจิกายน 2023
8/10 ดี
Matthew
23 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Matthew
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Casey Front Office Manager วันที่ 27 พ.ย. 2023
We truly appreciate the 8/10 rating you gave us. Your feedback is invaluable, and we're thrilled to hear that you had a positive experience. We're committed to continually improving, and your support means a lot to us.
Great location with plenty of sea views. Recommend booking early for the restaurant.
Darren
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Casey Front Office Manager วันที่ 27 พ.ย. 2023
Thank you for highlighting our stunning sea views! We appreciate your recommendation to book early for the restaurant. We strive to provide an exceptional experience and look forward to welcoming you again.
10/10 ดีเลิศ
Garry
15 พ.ย. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Very good
Garry
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Casey Front Office Manager วันที่ 27 พ.ย. 2023
Hi Garry, Thank you for taking the time to share your positive experience. We're thrilled with your 5-star review!
room was really large, across the road from the water and dining was close.
ANDREW
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Casey Front Office Manager วันที่ 27 พ.ย. 2023
Thank you for your positive feedback! We're delighted to hear you enjoyed our spacious rooms and convenient location near the water. It's great to know that dining options were close by, enhancing your overall experience. We look forward to welcoming you back for another enjoyable stay!
Good Evening,We are delighted you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future.Stay Safe in your travels.RegardsKaylene
We arrived at this hotel and reception staff were very helpful. Convenient parking. We had a family room upstairs overlooking the pool. Very quiet and spacious room. We had dinner in the hotel restaurant. The staff were amazing. The food was beyond expectation for a country hotel. Definitely go for the chocolate dessert! very decadent.
Wayne
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Kaymum วันที่ 25 ก.ค. 2023
Good Morning,Thank you for leaving a lovely review. We are very happy you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future. Stay Safe in your travels.RegardsKaylene
This is such an adorable, charming hotel! We had a wonderful time and truly did not want to leave!
Ashley
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Kaymum วันที่ 3 ก.ค. 2023
Good morning,Thank you for leaving a review. We are very pleased that you enjoyed your stay with us, and we look forward to seeing you back on the Island in the near future.RegardsKaylene
8/10 ดี
Andrea
23 มิ.ย. 2023
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Andrea
เข้าพัก 4 คืน, มิถุนายน 2023
การตอบกลับจาก Kaymum วันที่ 26 มิ.ย. 2023
Good Afternoon,Thank you for taking the time to leave a review. We hope to see you back on the Island in the near futureRegardsKaylene
The room had all basic needs, it was clean and recently updated
Sarah
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก kaymum วันที่ 22 เม.ย. 2023
Good Morning,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us, and we hope to see you in the near future. Stay SafeRegardsKaylene
10/10 ดีเลิศ
jitendra
17 เม.ย. 2023
jitendra
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก kaymum วันที่ 9 พ.ค. 2023
Good Afternoon,Thank you for taking the time to leave us a review. We look forward to seeing you on the Island again in the near futureRegardsKaylene
4/10 แย่
Andrew
เดินทางกับคู่รัก
4 เม.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Andrew
เข้าพัก 3 คืน, มีนาคม 2023
การตอบกลับจาก kaymum วันที่ 24 เม.ย. 2023
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene
8/10 ดี
Paul
22 มี.ค. 2023
Paul
เข้าพัก 3 คืน, มีนาคม 2023
การตอบกลับจาก kaymum วันที่ 24 เม.ย. 2023
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene
4/10 แย่
Ulrich
เดินทางกับคู่รัก
21 มี.ค. 2023
ชื่นชอบ: ความสะอาด
Ulrich
เข้าพัก 6 คืน, มีนาคม 2023
การตอบกลับจาก kaymum วันที่ 28 มี.ค. 2023
Good Morning,Thank you for leaving a review. Hopefully we will see you back on the Island in the near future. RegardsKaylene
10/10 ดีเลิศ
Andrew
19 มี.ค. 2023
Andrew
เข้าพัก 2 คืน, มีนาคม 2023
การตอบกลับจาก kaymum วันที่ 24 เม.ย. 2023
Good Morning,Thank you for leaving a review. We look forward to seeing you back on the Island in the near futureRegardsKaylene
8/10 ดี
John
เดินทางกับคู่รัก
17 มี.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
John
เข้าพัก 3 คืน, มีนาคม 2023
การตอบกลับจาก James วันที่ 19 มี.ค. 2023
Dear Mr. John,Thank you for staying at the Aurora Ozone hotel. We are delighted you enjoyed your stay with us. We hope to welcome you back soon. Regards, James
Dear Mr. Beau, Thank you for staying at the Aurora Ozone hotel. We are delighted you enjoyed your stay with us. We hope to welcome you back soon. Thank you,James
Dear Neil,Thank you for staying with us at the Aurora Ozone hotel. We are sad to hear that you didn't enjoy your stay with us. Our rates fluctuate during the high season and can vary on multiple factors. We hope you will give us another chance in the future. Please let us know if there was anything else we could have done to make your stay more enjoyable, as we are always finding ways to improve. Regards, James
Good morning,We are pleased that you enjoyed your stay with us. We look forward to seeing you back on the Island in the near future.RegardsKaylene
10/10 ดีเลิศ
Philip
2 มี.ค. 2023
Philip
เข้าพัก 4 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก kaymum วันที่ 5 มี.ค. 2023
Good morning,Thank you for leaving a review. We are pleased that you enjoyed your stay on the Island. Stay safe in your travels.RegardsKaylene
6/10 พอใช้
MARK
เดินทางกับคู่รัก
27 ก.พ. 2023
Location was good however the rooms a bit noisy
Need a toaster in the room and we had a morning of cold showers however they did offer up a bottle of wine
MARK
เข้าพัก 3 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก kaymum วันที่ 5 มี.ค. 2023
Good Morning,We apologize for the cold-water showers and the inconvenience. Hopefully we will see you back on the Island in the near future. Stay SafeRegardsKaylene
6/10 พอใช้
Margo
เดินทางกับคู่รัก
25 ก.พ. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
The advert photo is deceiving. You think, by choice, that you are booking into a charming heritage hotel but find yourself over the road in a stereotypical motel. Very disappointing, as was the absolutely filthy deeply stained carpet and the layer of very long black hair over the bathroom floor.
Margo
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก kaymum วันที่ 28 มี.ค. 2023
Good Morning,It is unfortunate that you did not enjoy your time with us, hopefully we will be able to welcome you back to The Ozone Hotel for a better experience.RegardsKaylene
Good morning,Thank you for your review. We are pleased that you enjoyed your stay with us, and we hope to see you back on the Island in the near future.RegardsKaylene
The location was great. We stayed for 4 nights in Jan 2023 in a family room. The room was spacious enough for a family of 3 and it was clean. Staff were nice and helpful.
We thought it was a 4 star hotel. I'd give it no more than 3. The room looked tired. The furniture was old. The hotel photos certainly look so much better than the actual room.
Nancy
การตอบกลับจาก James วันที่ 21 ม.ค. 2023
Dear Nancy, Thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and are pleased you found our staff helpful and friendly. We are in the process of renovating our hotel to enhance our guest experience. Please let us know when your voyages bring you back to Kangaroo Island, and we will be happy to take care of you. Warm regards, James