I made a reservation and upon check in the room was flooded with water from the leaking sinks, asked for the room to be changed but the receptionist on that day her name is Peninah said that was the best.
The following day instead of your staffs compesenting me they said the room they gave was what I booked for and that all the cheap rooms are in that state. Is that what you sell to your clients? Flooded rooms?
I had to pay 10USD Extra for single occupancy for a decent room. That's being reaped off you don't offer what you sale.
No receipts, reservation check in paper or any documents presented to a client.
Very unprofessional and as a client that paid for better and expects value for money, It's only fair to be compesented
เข้าพัก 1 คืน, ตุลาคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Chris
29 ส.ค. 2020
ชื่นชอบ: พนักงานและบริการ
Not many clients right now and the plants are a little overgrown and the pool was stagnant, but the rooms were nice and the food was good.
Initial reception wasn't so good due to mix-up in reservation and staff on ground not gaving information of my reservation, but rest of the stay was very fine.
Rooms are a bit basic but clean and everything works. The best mosquito nets we have seen in a long time! Very nice, large, pool! Good (Italian) food. Nice gardens and grounds, including lots of cheeky monkets! Excellent value for money. We enjoyed and will be back!
I am a person who values service more than food when i go to a rest. and value then at a hotel also. Excellent service and my wife and I appreciate being able to stay there. Thank you