I recently booked the "Suite Two Twins Room," which was described as suitable for 3 people. However, upon check-in, we were informed that we needed to pay an additional 1000 baht for a cot, because of three of us in the room. This seemed overpriced, and we ultimately didn't need the cot.
Additionally, the hotel restaurant's food was expensive, and the portions were quite small. While there was a happy hour with a "buy one, get one free" certain alcoholic drink offer, it seemed to only apply to juice, which was disappointing.
The room itself had issues with drainage, and in the middle of the night, we ran out of toilet paper. Unfortunately, there were no spare rolls available, which was inconvenient. The room also lacked sufficient trash cans.
On a positive note, the hotel staff were friendly and helpful. However, in our opinion, the overall experience did not justify the high prices for the facilities offered. Based on this experience, we have decided not to book this hotel for future stays.
Great stay during our New Year trip. Hotel located in middle of mountainous area in Pak Chong, which is quiet but still easy to getting around to other attractions, including Chok Chai Farm and Khao Yai National Park. The reception and services staff treated us very well, even there are lots of guests during holiday season. The room is comfortable with mountain and pool view. Only cons of our stay here is the breakfast, which is not as good as we expected with limited variety of food, but we still can enjoy it with wonderful view in the morning.
nice hotel as Japanese style with very good scenery and temperature.However,room is so small and edge of the bed is veryy sharp which can make me blood for twice.
There is still construction site near hotel which is another sansiri condo . Air pollution doesnt affect but we felt that we are lack of privacy sometimes like in the swimming pool and eye pollution when you see it from balcony.
Design of the hotel is quite nice especially landscape. Guestroom is very small but stylish. Do not recommend for extra bed.
Restaurant is my favorite part , great design and view. On my first day, no buffet line, we can order any food from breakfast menu which is very very nice.But my second day , buffet line was disappointed, quality of food is so so. There was not enough food for us, even egg and bacon , the basic breakfast . By the way this hotel also offer free good night drink at this restaurant at nighttime which are the selection of ginger tea or hot milk.
Staff was very helpful , this hotel is also elder and wheelchair friendly. They provide buggy and elevator for guest everywhere. The male staff who wear glasses was very helpful. We traveled with elder and kids. He assisted us a lot.
Be careful for laundry bag, i alway use laundry bag to collect my wet clothes back. They will charge you 300 baht each. Honestly, i never get charge with this cost for my entire life.
The resort overall is nice, however in-room facilities in my room type (1-bedroom pool villa) need some improvement. The mattress quality is quite poor so we have informed the staff to put in a topper which help solve the issue. Still, at the rate we paid, we expect this basic needs to be resolved for all future guests. Also, there's no dressing table in room which should be available for this room type.