Search Hotels in Keystone Point, Miami

"-Was not able to check into our room until almost 6:30pm due to room not being available. -We traveled as a group of 3 families with 5 rooms booked. We requested well in advance to be close and were not accommodated. We had to switch configuration around to make it work. -Rooms were not cleaned on a daily basis which means supplies were not restocked. We traveled as a group of 3 families with 5 rooms were ran out of toilet in more than 1 room and had to ask for clean towels, rags, coffee, etc. -Paid a resort fee for amenities that were not available. Bikes were all in the shop. Hoodie boards were limited. We had 5 kids and were able to get 2 boards. To pay a resort fee for a family of 4 and be told we only get 2 chairs free and have to pay daily to rent 2 more in my opinion is crazy. We should get one chair per person in room that we’re paying for. Umbrella’s also had to be rented daily- maybe a weekly fee would be better than a daily fee since we’re already paying for “amenities! -By our 4th day it looked like the pool bar hadn’t been cleaned all week. The staff at the front desk were very helpful in trying to fix all the issues that we were having. "

"None of the outlets were working to charge my phone. "

"Yes"

"Quick check in, clean room, good coffee and breakfast "

"Awesome resort! "

"Staff were very engaging and friendly. Managers were exceptional and on top of things"

"Felt safe, clean. No issues. "

"The hotel itself was nice and very conveniently located in downtown Miami, which made it easy to get around and enjoy the area. However, there were a few aspects of the stay that were disappointing. First, the hotel staff consistently did not answer the phone, which made it extremely difficult to get assistance when needed. It’s unclear how guest requests are expected to be handled if communication is so limited. Second, there were no microwaves available in the rooms, which was inconvenient—especially for a stay of more than a day or when bringing back food. Lastly, the pool closing at 7:30 PM was surprisingly early, particularly for a Miami location where guests often expect to enjoy amenities later into the evening. Overall, while the location and property itself were solid, these factors impacted the overall experience and could be improved to better meet guest expectations."

"Terrible service by some. "