4/10 แย่
Dean
เดินทางกับครอบครัว
29 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด
By all appearances, Heron House should have been the perfect lodging experience. Unfortunately for my wife and I, we were severely disappointed. First, the positive. The place is lovely. The staff welcoming. The problem was they gave us a room (#6) that smelled of dead iguana. I mentioned the bad smell to the desk clerk and he said it was touch up painting that the staff was doing. That was not the smell but I didn't say anything. I know what dead iguana smells like. But I just nodded and hoped the smell would disappate because we liked the room so much. Well, we suffered through the first night but that was all I could take. The next day I asked the other staff manager to come to the room and he immediately smelled what we had smelled all night the night before. He wanted to move us to a different room but none were available so he called the sister hotel (another Heron House 5 blocks away) and they had a room available. Now, honestly, I didn't ask but I would have thought that they would comp the previous night but they didn't. Okay. But the moving to the other hotel...well, we had to pack up our bags and trudge 5 blocks to the other hotel. Again, if I were the desk manager I would have arranged a ride to the new hotel. But all we got were directions on how to get there. The second hotel isn't as nice as the one we reserved but at least I could breath. Such a shame as the place had such great potential.
Dean
เข้าพัก 2 คืน, พฤศจิกายน 2025