Search Shopping Hotels in Kensington

"We had a lovely stay, we were given a complimentary room upgrade from standard double to deluxe double for our anniversary. We were given a small cake and a small fruit basket as well. We also asked for an extension on our checkout by 1 hour which was given as complimentary. The staff are very helpful and the service was excellent. The hotel is in great condition and has a great bar and restaurant. The location is great too with plenty of restaurants and shops nearby"

"İ havent ise."

"Loved this hotel"

"Room. It ready when we came. They told us to go to the exec lounge for an hour. Room still not available. Then in order to get a room we had to downgrade or upgrade for more money per night. Otherwise staff was nice. Restaurant cooks were terrible. Exec lounge was nice. "

"The rooms are very old. The headboard to my bed was off the wall as I walked into my room for the first time and needed to be fixed. In the meantime they let me change rooms. The 2nd room had a black hair on the pillow, an opened dessert wrapper behind the night stand and the fridge ice maker/freezer was inoperable due to it being frozen over. So I requested another room. My third room was a visible upgrade and was actually clean, who would’ve thought! The front desk was approachable about the issues but the manager and housekeeper were persistent on me not moving rooms and overall not pleasant to speak with about THEIR rooms that were not up to the minimum standard. The restaurants were sub par, very over priced and staff was fine. The overall establishment was decently clean and the rest of my stay went fine. "

"Breakfast was fresh and the staff was amazing. 10/10 recommend"

"Excellent hotel. Very good location directly outside Gloucester Road tube station and within walking distance of major museums. Cycle hire station also directly outside. Large room and bathroom, good room amenities, only thing I would appreciate would be an actual mini refrigerator instead of a wine cooler that is too warm to store perishables. Despite location close to station, room was very quiet."

"Room quite adequate and comfortable but there was an irritating movement-operated light in the room entrance and above the window which came on if anyone got out of bed in the night and stayed on for about 5 minutes. There was no way to turn it off. The bathroom sink also didn't drain away properly, and an electrical socket came away from the wall when a plug was removed. Breakfast was disappointing with fresh fruit consisting only of pineapple and water melon, the hot food buffet selection was overcooked and the coffee was horrible. The staff on the other hand were charming and helpful. Despite the negatives, I would stay again as the common parts were attractive and it was quite good value in a great location."

"Spacious comfortable rooms, nice variety at breakfast and wonderful staff!"