Dear Bonnie ,We would like to thank you for choosing a Crystal De Luxe Resort &Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel the Crystal Hotels difference again...Best regards,CRM of Crystal De Luxe Hotel

Good afternoon , First of all thank you for writing your honest review about the experience in our hotel and we would like to say that we truly are upset to hear your holiday was not up to your expectations.We want you to know we did everything we could to solve your bed problems. When you complained about the bed for the first time, yes, we did turn the mattress upside down and see if it would work for you. You were unsatisfied with the result of that so our HK team tried to soften the bed with blankets so that you wouldn’t sleep on the floor, this was our temporary solution until we purchased and supplied a new mattress for you. Once we changed your old bed with a brand new one, you were still unsatisfied with it to the point of claiming that our staff was lying to you about changing the bed mattress. When in fact, the mattress was just newly bought only for you. When it comes to the issue of room changing, you refused the offer to change the rooms. That is why nothing happened. We do everything in our hands to make our dear guests’ holiday an amazing, unforgetable one and create loving memories with all of them. Kind regards,

Sayın DogancanMisafirlerimizin memnun kaldığını görmek bizi her zaman mutlu etmektedir. Sizleri unutulmaz yeni bir tatil için en kısa zamanda yeniden ağırlayabilmeyi ümit ederiz ayrıca yapmış olduğunuz değerlendirme için size teşekkür ederiz.Saygılarımızla,

Dear Guest, Thank you for feedback. Hope see you once again some like possible. Best regards Mehmet CALDAG General manager

Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager

Dear Ozkan, All reviews, doesn’t matter positivie or negative, are highly important for us, as it helps us to improve our service and make it better. We were sad to know that some points, which you mentioned above, didn’t let you fully enjoy your holiday. All that issues will be reported to our management. Thank you again for your feedback. We’re looking forward to see you here again. Best Regards, Birol Senel General Manager

Уважаемая Алла, Мы хотели бы поблагодарить Вас за выбор Crystal De Luxe Resort & Spa и признательны Вам за то, что Вы поделились своим опытом. Будем рады видеть Вас вновь в сети отелей Crystal Hotels. С уважением, Бирол ШЕНЕЛ Генеральный менеджер

Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager

Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager

Dear Islam, We would like to thank you for choosing a Crystal De Luxe Resort & Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again... Best Regards, Birol Senel Generel manager

Dear Guest, We would like to thank you for choosing a Crystal Hotels and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again... Best Regards, Birol SENEL General manager

Dear Guest, Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel. We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa , Best Regards, Birol Senel General Manager

Dear Guest , All reviews, doesn’t matter positivie or negative, are highly important for us, as it helps us to improve our service and make it better. We were sad to know that some points, which you mentioned above, didn’t let you fully enjoy your holiday. All that issues will be reported to our management. Thank you again for your feedback. We’re looking forward to see you here again. Best Regards, Birol Senel General Manager

Değerli Misafirimiz Erdem Bey, Misafirlerimizin memnun kaldığını görmek bizi her zaman mutlu etmektedir. Sizleri unutulmaz yeni bir tatil için en kısa zamanda yeniden ağırlayabilmeyi ümit ederiz ayrıca yapmış olduğunuz olumlu değerlendirme için size teşekkür ederiz. Saygılarımızla, Birol ŞENEL Genel Müdür

Değerli Misafirimiz , Misafirlerimizin memnun kaldığını görmek bizi her zaman mutlu etmektedir. Sizleri unutulmaz yeni bir tatil için en kısa zamanda yeniden ağırlayabilmeyi ümit ederiz ayrıca yapmış olduğunuz olumlu değerlendirme için teşekkür ederiz. Saygılarımızla, Birol ŞENEL Genel Müdür

Dear Hewa, Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel. We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa , Best Regards, Birol Şenel General Manager

Dear Pallins, Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel. We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us. We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa , Best Regards, Birol Senel

Dear Our Guest, Thank you for your positive rating. Hope to see you in our hotel again. Best regards

Dear Vladimir, Thank you very much for positive rating. Hope to see you in our hotel again. Best regards,

Merhaba Yeşim Hanım, Değerlendirmeniz için teşekkür eder, sizi otellerimizde yeniden görmeyi ümit ederiz. Saygılarımızla,

Liebe Gaste, Vielen Dank für die Weiterempfehlung. Es freut uns sehr, Urlaub ermöglichen konnten. Wirden un auch sehr Freuen Jahr nochmal im Crystal De Luxe Resort & SPA.

Dear Guest, Thank you for you vote, Sunny greeting from Kemer Birol Senel General Manager

Dear Guest, Greetings from Kemer and thank you for taking the time to share your complains with us. We are upset to hear that your holiday in our house did not meet your expectations. Therefore, we would like to answer some points you have raised: Besides of that we want kindly remind you there are all certificates confirming that the Hotel is 5 stars. Our winter consept have all our partner . Winter season our A la Carte work , but extra charge 10 euro per pearson. Remy Martin or Hennessy Cognac,is never be free at the hotel. Summer time you can find import alkol free of charge like ballantines, read label , cin, vodka vs, buy winter concept very different.Also i want remember to you that hotel dont have option to choose Guest age, religion or nationality. Evening time , when you neaded our houskeeping clean once again jakuzzi in the terace. We are really upsed to know you live negatif moments with us. Thank you for your contribution to our development and improvement, and hope to see you in Crystal De Luxe Resort & Spa again Best Regards Birol Senel General manager

Dear Guest, Thank you so much for taking your time to leave a vote. That's the only way how we can improve our service every day a little bit more.Hope to see your again. Birol Senel General Manage

Dear Guest , Thank you very much for taking the time to write this comment about our Crystal De Luxe Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. Best regards from Kemer, Bİrol Senel General Manager

Değerli Misafirimiz, Öncelikle otelimizi tercih ettiğiniz ve kıymetli vaktinizi ayırarak değerlendirmede bulunduğunuz için size teşekkür ederiz. Crystal De Luxe Resort & Spa ailesi olarak sizlerden aldığımız olumlu/olumsuz tüm geri bildirimler, size ve sizden sonra gelecek olan misafirlerimize daha iyi hizmet verebilmek için, bize ve ekibimize güç vermektedir. Konuklarımıza daha iyi bir tatil yaşatabilmek, tesisimiz içerisinde karşılaştıkları aksaklıklara acil çözüm getirmek onlardan gelen eleştiri ve önerileri dinlemek, bunları değerlendirmek asli görevimizdir. Her zaman çözüm odaklı olan hizmet anlayışımız içerisinde, değerli yorumunuzda bahsetmiş olduğunuz aksaklıkları düzeltmek ve yapacağımız önleyici faaliyetleri yönetim olarak ele alacağımızdan endişeniz olmasın. Sizi tekrar CRYSTAL otellerinde ağırlamak ve yeniden konuğumuz olmanız dileği ile, Saygı ve sevgiler sunuyoruz.

Dear Guest, Thank you so much for taking your time to leave a vote. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again. Birol Senel General Manager

Dear Guest thank you so much for good words and hight vote we hope wellcome you once again best regards General Maneger Birol ŞENEL

Dear Guest , We are very pleased to hear that you enjoyed holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible. On behalf of Crystal De Luxe Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day. Sincerely yours, Birol Senel General Manager

Dear Arie, We are very pleased to hear that you enjoyed holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible. On behalf of Crystal De Luxe Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day. Sincerely yours, Birol Senel General Manager

Değerli Misafirimiz, Öncelikle yaşadığınız olumsuzluktan dolayı üzgünüz. Otelimizde misafir kabullerinin yoğun olduğu zamanlarda kısada olsa sizleri beklete biliyoruz. Restaurant büfelerimizde birbirinden değerli aşçılarımızın sergilediği menüler yer almaktadır.her damak tadına hitap eden sunumlar yapılmaktadır. Oda içerisinde misafir memnuniyetini en üst seviyede tutmak adına buklet malzemelerimizi(kişisel Kullanım Ürünlerini) özenle belirledik. Sizlere tekrar hizmet verebilmek ve memnun ayrılabil meniz için otelimize tekrar bekler sizlere teşekkür ederiz. Birol Şenel Genel Müdür

Dear Guest, We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible. On behalf of Crystal De Luxe Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day. Sincerely you Birol Senel General manager

Lieber Gast, vielen Dank für Ihren Besuch in unserem Haus und auch dafür, dass Sie sich im Anschluss Ihres Aufenthaltes, die Zeit genommen haben um unser Hotel zu bewerten. Als Crystal Resort & Spa Familie liegt uns die Meinung unserer Gäste sehr am Herzen. Nur Sie können uns dabei behilflich sein, unsere Dienstleistungen stetig zu verbessern, bzw. uns zeigen, dass wir auf dem richtigen Weg sind. Wir möchten Ihnen mitteilen, dass Ihr Beitrag direkt nach seiner Veröffentlichung an unser Management weitergeleitet wurde. Aufgrund technischer Gründe, ist es uns allerdings erst jetzt möglich, Sie über den Erhalt Ihrer Bewertung zu informieren. Wir hoffen, dass Sie uns auch ein weiteres Mal Ihr Vertrauen schenken werden und wir Sie in einem unserer Hotels erneut begrüssen dürfen. Mit freundlichen Grüssen Birol SENEL Hoteldirektor

Dear Natalia, First of all, thank you for your feedback Best Regards Birol Senel General Manager

Dear Valerie, Thank you very much for your review and nice commends. It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. We hope all the best for you, With our best regards Ali Osman ILHAN General Manager

Değerli Muhammet Bey, Görüşlerinizi aktardığınız ve otelimiz hakkında değerlendirme yaptığınız için teşekkür ederiz Siz değerli misafirimizin her türlü görüş ve düşüncelerine önem vererek misafir memnuniyetini en üst düzeyde tutma arzusundayız. Beğendiğiniz ve beğenmediğiniz yorumlarınız tüm çalışma arkadaşlarımıza , yöneticilerine ve bağlı bulunduğumuz üst yönetime görüşleriniz iletilmiştir. Sizlerin değerli görüşlerini hizmet kalitemizi eksiksiz sürdürmenin en önemli anahtarı olarak gördüğümüzü bilmenizi isteriz. Daha güzel anılarla ayrılacağınız bir başka tatilde sizlere tekrar hizmet etmeyi dileriz. Saygılarımızı Sunarız.

Dear our guest , First of all, we thank you for your good words. We carefully read and consider all your feedback and wishes, and try to make holidays of our guests unforgettable. We are constantly working to improve our service, quality and variety of services provided.

Dear Patoumemere , Thank you for good vote and advises. Best Regards Ali Osman ILHAN General Manager

Dear Julie , First of all, we thank you for your good words. We carefully read and consider all your feedback and wishes, and try to make holidays of our guests unforgettable. We are constantly working to improve our service, quality and variety of services provided. WeI will always be sincerely glad to meet you again at Crystal De Luxe!!!