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"Paradise!"

"We have stayed at Gardens at West Maui every few years for the last twenty years. It's been our favorite place and we've recommended it to dozens of family and friends. Never before have had anything but an excellent experience. This trip was EXTREMELY DISAPPOINTING. 1. Dogs were barking every night. Many dogs. Very loud. Awakened us many times each night - as well as barking during the day. 2. Maintenance seems to have been stepped down. Place appears shabby. There was rust in the show, mildew on the bathroom ceiling, uncleaned smudges on the glass wardrobe doors and grimy bathtub. 3. The dryer vent for the unit was missing and a rather large bird seemed to be nesting and trying to get into the unit. It was very very noisy and breaking the aluminum vent away from the wall. By the end of the trip it was sticking it's head through to look at us. I did not use the washer/dryer as I kept thinking the vent must be full of bird poop. The lady at the front desk was very nice during check-in and helped us with the TV which took a minimum of 10 minutes to come up. Sorry to report this as we've had many wonderful visits to this resort and it's sister property, Kahana Sands. But this trip was a bitter disappointment."

"We had a wonderful 8-day stay. The property was exactly as portrayed on the website. We received quite a lot of rain during our stay, and were concerned because the drain seemed to be backing up outside the door, however the maintenance crew was quick to respond to our call, and fixed the issue and followed up once the rain had subsided. We would absolutely stay there again, and would highly recommend to anyone."

"Even though we booked under the montage name, the hotel met all standards even with new ownership. The property itself is one of the most magical places we have been. We are very excited to come back in the future with our family. "