This hotel has the worst signage making it incredibly difficult to find the reception area. There is a carpark out front and then a flat roof area. One must climb some stairs and then go down and find a sign to another set of very steep stairs.
The staff are miserable, scowling and very unhelpful. I could see they had a huge TV monitor so must have seen us struggling to find them but had not cared enough to come and assist.
I had read earlier reviews of people buying the best room and then being put in the less expensive room. So I booked the expensive room. Yep, they gave me a middle room with a view of a very sad looking fish trap rather than at the front where the view is of the river.
They had nothing about our reservation, no paperwork, not computer. They had to call someone, their boss I presume. So this all took quite awhile, while we were totally ignored. Not even invited to have a seat or a drink of water.
We had booked the best room with a view of the river. I had read previous reviews where even if you do this they give you a lesser room with a terrible view of a bunch of ugly fish traps and pollution.
Sure enough that's what they did. I protested and asked for a refund. Back to the phone they went. Finally we were directed to the front room which we had paid for.
The room is very basic but ok for the price. The location is ok as there are shops and bars close by.