I'm so impressed with how friendly, honest, & helpful this hotel was. The minute I walked in to check in my family of 5, I was greeted with a smile. She even offered me a couple bottles of water. The room was very clean and very updated. We really enjoyed the breakfast and the lady that made me an omelette was so nice and the food was really good. We were about an hour down the road when my elderly dad realized that he had forgotten his money clip in the room! The front desk lady that answered the phone, (bonus points that a human answered immediately!!), was as anxious to help us find it as we were. Within minutes she had someone from housekeeping in the room and confirming that it indeed was still there. They immediately turned it in (cash still included) to the front desk and sent me an email on how to have it mailed back to us! The money clip is very sentimental to my dad, and we greatly appreciate the urgency and honesty of this hotel. Top notch customer service for sure!! Would 100% recommend this Embassy Suites to anyone staying in the area.