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Staff was super friendly. The property was clean and rooms were nice, beds were comfortable. Hot tub could have been warmer but was nice. Breakfast was good lots of choices and food was actually edible unlike a lot of places!
Ashley
Stayed 3 nights in Apr 2024
Response from Tamara Crater GM on 29 Apr 2024
Thank you Ashely, we look forward to serving your lodging needs in the future !
Nice hotel with friendly staff. In particular, Sheila, who put out the breakfasts, greated all the breakfast patrons with a big smile and a good morning as she was going about her duties.
Michael
Stayed 2 nights in Mar 2024
Response from Tamara Crater GM on 4 Mar 2024
Thank you Michael !! She is definitely one of our Gems !! We appreciate your time !! Have a great day !
Thank you Charmaine. We so appreciate your stay with us !
8/10 Good
Leon
Travelled with partner
29 Jan 2024
Liked: Cleanliness
I asked for them to clean my room just to come back the bed not made and covers and pilliows sitting on a chair and bed stripped like they left and forgot to come back
Leon
Stayed 1 night in Jan 2024
Response from Tamara Crater GM on 29 Jan 2024
We are so sorry Leon , I do wish you would have taken the offer of a clean room upon you're inspection, we did offer , I am sorry for the inconvenience, completely an oversight on our end.
Property is definitely going to need some updates sooner than later. Our heating unit had something wrong with it-way too hot to get a good nights sleep. It would have also been nice to know the pool/hot tub were closed. I picked that particular hotel because it had a hot tub! Front desk staff was great. USB on the lamp didn’t work so I couldn’t charge my phone. Overall was an ok stay-was clean and safe
Called days before to ask for an early 2:00pm checkin time so we could change to get to a family visitation that started at 3:00pm. The room wasn’t ready and we were late to the family function.
Jeri
Stayed 1 night in Dec 2023
Response from Tamara Crater GM on 7 Dec 2023
Helo Jeri , thank you for staying with us. yes at 1:45 arrival , it was explained rooms checked needed to be cleared. You WERE checked into the system here by 2:01 time stamp.............I'm terribly sorry the one minute delay caused you to be late. have a good day ...
10/10 Excellent
Lois
5 Dec 2023
Lois
Stayed 2 nights in Nov 2023
Response from Tamara Crater GM on 27 Dec 2023
Thank you Lois ! We look forward to seeing you again.
We called in advance to insure that the hot tub and the pool were available for use. We were told that it was. Upon checking in there was a sign saying they were out of service. In addition there was no coffee pots in the hotel room and we had to get coffee from the front desk area. The issue with that is that the coffee had been sitting for hours as it was nearly cold.
Michael
Stayed 1 night in Nov 2023
Response from Tamara Crater GM on 27 Nov 2023
Im so sorry you missed the posting on line, the pool has been down so I assume you did not call the property directly. Yes after covid we do restrict the items in the room for safety off all guests and housekeepers and front desk can assist with new coffee in 7 minutes if asked, Please, don't hesitate to ask for assistance when needed and read content entirely before booking. Have a great day !
6/10 Okay
Verified traveller
22 Nov 2023
Disliked: Property conditions & facilities
Not pleased
Both the hot tub and pool were under maintenance. The desk manager couldn’t tell us where a grocery store was close to the location. (Found one less than 2 miles away). The metal grate on the ice machine was moldy. There was a huge stain on the chair in our room. Overall did not justify the previous ratings on the website.