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Reviews of City Lodge Hotel Hatfield

3 out of 5
City Lodge Hotel Hatfield
The Fields, 407 Hilda Street, Pretoria, Gauteng

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 146 reviews" "
Rating 8 - Good. 49 out of 146 reviews" "
Rating 6 - Okay. 18 out of 146 reviews" "
Rating 4 - Poor. 7 out of 146 reviews" "
Rating 2 - Terrible. 4 out of 146 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel. Simple and clean. The area is very noisy, but it's definitely a college town vibe.
Stayed 3 nights in Apr 2024

8/10 Good

Estefania

Travelled with family
The offering of Coffe in the morning and cold drinks in the afternoon was unique. I loved it.
Stayed 6 nights in Mar 2024

10/10 Excellent

Yoshabell

Stayed 1 night in Mar 2024

4/10 Poor

Tracey-Ann

Travelled with family
Disliked: Staff & service, room comfort
Forgettable
Sub-par check-in experience. The bed was hard and uncomfortable, one pillow too soft, the other too hard. Breakfast excessively expensive. Hotel restaurant does a good dinner service.
Stayed 2 nights in Feb 2024

6/10 Okay

Wakwanza

Stayed 1 night in Feb 2024

6/10 Okay

Thandiwe

Liked: Property conditions & facilities
I didnt like the noise at night from aurrounding clubs
Stayed 1 night in Feb 2024

6/10 Okay

Tapiwanashe

Stayed 4 nights in Jan 2024

10/10 Excellent

Maputle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Awesome
Stayed 2 nights in Dec 2023

6/10 Okay

Kgosi and Kgalalelo

Travelled with family
Liked: Cleanliness, room comfort
Nice
Just a good stop over
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great for a business stay
The key to the room was faulty, so more than once I had to go to reception for assistance. The bath towel was a little small. There was only one cup and one spoon, so I had to keep rinsing in order to make a fresh cup of tea. Only decaf coffee was made available for both nights of my stay. The TV was hanging at a slant. On the up side: the room was cleaned beautifully while I was out. Big plus: the inhouse cafe where I had dinner was really top class.
Stayed 2 nights in Dec 2023

10/10 Excellent

Milena

Stayed 1 night in Dec 2023

2/10 Terrible

Bhekisisa

I was not allowed to check in
I never got to check in, when I got at the property I was told that they are full and no room was reserved under my name. I lost my money for nothing because I had to look for another accommodation somewhere else. I asked to cancel on hotels.com to have my money refunded but their virtual agent ghosted me. Why do they make reservations for rooms that are not available? It was a bad experience, I will never use hotels.com ever, they took my money for nothing. I am gonna sue hotels.com and they gonna pay my refund And pay back my legal fees. The City Lodge front desk also gave me attitude when I was trying to check in. I would not recommend anyone to use hotels.com
Stayed 1 night in Dec 2023

10/10 Excellent

CHUN-GWEI

Stayed 7 nights in Nov 2023

10/10 Excellent

Jacobus Jeremia

Stayed 1 night in Nov 2023

10/10 Excellent

CHUNGWEI

Stayed 2 nights in Nov 2023

4/10 Poor

Nomvula

Stayed 3 nights in Nov 2023
Response from Tshegofatso on 19 Nov 2023
Good day NomvulaThank you for your time to rate us on your stay with us, kindly provide us more information on your stay as we need to know where we can improve.Kind RegardsTshegofatso

6/10 Okay

Anna

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The Lodge
My major disappointments: was that the shower cubicle door was not working, resulting in water splashing all over the bathroom. The television set visuals are of low quality; I could hardly differentiate the clothing colours during sports matches. My first night was horrible because of the noise coming from the club across the road. I could not sleep until late in the morning. Although it was not the hotel's fault, the noise made the stay at the hotel an inconvenience. The food was great, and customer service was good and prompt.
Stayed 3 nights in Nov 2023
Response from Tshegofatso on 19 Nov 2023
Good Day AnnaThank you for taking the time to rate us on your stay. We knowledge the above and we will be look into the above shortcomings.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service
The hotel is lovely, great kocation and neat. Staff are amazing. The only downside was i did not have hot water, the water was luke warm at best. Cold for the second person.
Stayed 1 night in Oct 2023
Response from Tshegofatso on 19 Nov 2023
Good Day NicoleThank you for taking the time to rate us on your stay. We apologize for the inconvenience caused by the water.We shall look into the matter.Kind Regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tshegofatso on 19 Nov 2023
Good Day Thank you for taking the time to rate us on your stay. Looking forward to hosting you again.Kind Regards

10/10 Excellent

Itumeleng

Stayed 1 night in Sep 2023
Response from Tshegofatso on 19 Nov 2023
Good Day AnnaThank you for taking the time to rate us on your stay. We look forward to hosting you again.Kind Regards.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
City Lodge is home away from home. I have developed relationship with many of the Staff both at OR Airport Johannesburg and Hatfield Pretoria!
Stayed 8 nights in Sep 2023
Response from Tshegofatso on 19 Nov 2023
Good Day AnnaThank you for taking the time to rate us on your stay. We look forward to having you stay with us again.Kind Regards.

6/10 Okay

SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was a great room for improvement
The place and location are great however, the Shower pressure and water level do not really measure the Stature of the Hotel. One feels cold even inside the shower which makes it unappetizing for a couple to shower together. Ice bucket not big enough for even two bottles of one's favourite beverage.
Stayed 3 nights in Aug 2023
Response from Tshegofatso on 19 Nov 2023
Good Day SGThank you for taking the time to rate us on your stay. We apologize for the inconvenience with the shower and ice bucket.We will look into the matter above.Kind Regards

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Daryll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Ive stayed in the area quite a few times and was VERY impressed with this hotel. The location was great for food, the staff was extremely friendly, the parking security staff were also very helpful and friendly. This is the only place i will be staying from now on.
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied!!!
I am happy with everything. I will always book them for my stay in Hatfield
Stayed 2 nights in Aug 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

10/10 Excellent

Pieter

Stayed 2 nights in Aug 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

8/10 Good

GJ

Stayed 5 nights in Jul 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

10/10 Excellent

Tatenda Lovemore

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and spacious clean rooms. Like the breakfast.
Stayed 2 nights in Jul 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, ccessibility, great staff. Very good food. Very central place to stay.
Stayed 2 nights in Jul 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Almost new hotel. Good facilities and staff. All around great. Just some noise at night from nearby clubs. Enjoyed the stay.
Stayed 2 nights in Jul 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again. We are looking in to the noise from the club

10/10 Excellent

Lucas

Stayed 4 nights in Jul 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

8/10 Good

Werner

Stayed 1 night in Jul 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

10/10 Excellent

Richard, Caringbah South

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

10/10 Excellent

Portia Eda

Stayed 5 nights in Jun 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay For Me
Everything met my expectations. I was happy with the stay and everything about it. Thank you
Stayed 2 nights in Jun 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

8/10 Good

Nomalungelo

Liked: Cleanliness, staff & service
The carpet needs a bit of airing… It has a damp smell. But everything else was good.
Stayed 1 night in Jun 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again. we will definitely look into to the airing of the carpet

10/10 Excellent

Sereine-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Les personnels sont amicaux et gentils.
Stayed 4 nights in Jun 2023
Response from Management on 18 Aug 2023
Thank you for taking the time to rate us. we are very pleased that we have met your expectations. looking forward to hosting you again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Siyanqoba

Stayed 1 night in May 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City Lodge is home away from home for me.
Stayed 8 nights in Apr 2023

8/10 Good

Amos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were people making noise in the corridors during the night
Stayed 1 night in Apr 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City Lodge Hotels are my absolute must-stay hotels. Ferris like home away from home. I can actually lodge in them for a whole year without any qualms. I’m at home!
Stayed 7 nights in Apr 2023

2/10 Terrible

Annzuette

Stayed 1 night in Mar 2023

10/10 Excellent

duerst

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Sithembiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Sithembiso

Stayed 1 night in Feb 2023

10/10 Excellent

sizeka

Stayed 1 night in Feb 2023

2/10 Terrible

Selaelo

Stayed 1 night in Dec 2022

8/10 Good

Sonja

Stayed 1 night in Dec 2022