Dear Jose,Thank you for taking the time to share your feedback.We do apologize for the issues you had with our remotes and will looking into ensuring that they are fixed and easy to use for future stays.We hope to welcome you back to our hotel very soon!Sincerely,Gugu MakhanyaRooms Division Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, The above maintenance issues are disappointments and inexcusable service failures that have been addressed with the seriousness they deserve, thus eliminating the possibilities of reoccurrence in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

Dear Geoffrey, Thank you for taking the time to tell us about your experience at the Mercure Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager