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"Towels: The longevity of bathroom towels is an important consideration for a GRAND hotel. I discovered that the sides of the bath towels were frayed, and the color is dull (not white anymore). p.s: the old towels don't have to be thrown away. It is repurposable."

"great stay"

"Good location, lovely staff. No elevator so be prepared for stairs. Although the staff are wonderful and help you carry your luggage if requested. Great for a transit stay - quiet, clean and convenient. Not the most well maintained property but I was impressed with the cleanliness of the rooms."

"We stayed during the soft opening for 7 nights. It was around national holidays too so the hotel was at full capacity. Things I love: The hotel is clean. I love how tidy and meticulous the housekeeping service is. Staff are welcoming, helpful and respectful to all guests. Hotel location is adjacent to a shopping mall. Things needing improvement: Elevator wait time. Adding Food warmers at breakfast buffet so food doesn’t get cold, ie at egg and pancake station. Eggs arrived at the table cold."

"Perfect!"

"Was prima schoon en lekker dichtbij het station"

"Rummet var rent, sängarna bra och personalen var så himla trevliga och hjälpsamma"

"This is a great hotel to stay at right after arriving in Surabaya. The shuttle service from the airport was an absolute blessing to us as we were tired from over 30 hours of air travel. The rooms we had were very comfortable and clean. The breakfast bar was delicious and full of a variety of fruits, pastries and local cuisine. We highly recommend Swiss-Belinn to anyone and we hope to be back. "