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"I ordered two rooms with jacuzzi and when I arrived they were under maintenance and they didn't refund me they gave me one of less money which I didn't agree with and the office was dirty they didn't give breakfast bad services"

"This is a unique hotel in the middle of Chautauqua Institution. We had a fantastic room and thoroughly enjoyed the history and surroundings."

"While ‘the walls can be thin’, the staff is super friendly and helpful and the room is clean. This is my go to place when passing through; 10 times in 10 years. "

"Absolutely wonderful place to stay! Very clean, beautiful place with wonderful staff! Will definitely stay here again. Loved it!"

"Breakfast was great and the grandkids really enjoyed the pool. The room was good, but not great, perhaps the staff could be trained to look at the details and not the overall picture. An extra minute or two cleaning, goes a long way."

"My second stay at that hotel. The staff was very kind and friendly, the facilities were spotlessly clean, and the room was comfortable and well-furnished. That's all I ever want from a hotel, and it was delivered."

"Breakfast was fine"

"We have stayed here several times and we are always pleased. The stay was equally as good this time, however, we paid for a walk in shower room and were provided a room with a tub. I messaged the hotel through Expedia but have not heard from them. I am slightly disappointed this time around."

"Restaurant was closed didn't have breakfast."

"Helpful staff, great amenities and beautiful lake views"

"Clean "

"The pool is not heated, but my toddler enjoyed it. The towels did not seem to be kept stocked though. "

"Staff: 10 stars! Hidden gem! Hot tub is sick! Will be back."

"Clean"

"The breakfast was great. The shower curtains kept sliding down and it was hard to keep the floor dry. "

"First thing, I pulled into the parking lot and the overall look of the premises looks like a shelter, unkept Secondly, the building smells like an animal shelter and an old ashtray. Thirdly, the people that are staying in the hotel are very questionable. Fourth, at this point I’m questioning my family’s safety? The complimentary breakfast was not the greatest, cold boiled eggs, hard bagels, very bruised bananas. The room was ok, clean sheets & towels, I guess that was the only decent thing....