Staff members were all so friendly and helpful. The breakfast buffet had a lot of variety. The chef went out of his way to make us a pasta dinner in addition to the dinner buffet. The attached mall makes shopping convenient. This hotel is top notch and a great value.
Pool was really nice view. Breakfast was tasty.
The room was minibar included, however it was not much choices, just drinks for a single person in a double room. Could atleast had double of everything.
I was amazed with all the service. Keep up the excellent work. All staff are very helpful. I’d like to stay there near my brother’s house until I flight back to USA. But the room was fulled and I have to check out and find another hotel. I came to this area for my brother’s viewing and funeral in Cibubur. My heart is heavy and grieving for the loss of my brother, but I was helped and comfort by the service of this hotel. Thank you for always clean up my bed and give a new towels. Thank you for helping for my laundry also to keep my luggages there while I have to check out and went to Church on Sunday morning. Thank you so much for everything. God bless your heart and your company management.
เข้าพัก 3 คืน, พฤศจิกายน 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Claire
28 ก.ย. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
Missing washing
The hotel was pleasant and clean and front office staff were polite and accomodating. However, there were a number of issues which took a long time to resolve, even with an Indonesian interpreter - which was frustrating. The lifts were slow, and there was no option to take stairs. The towels were worn and unnecessarily changed along with the bathroom toiletries (plastic hair caps etc) which was wasteful. The fridge wasn’t actually cold enough to keep any cold water or milk in. I was told at breakfast that I wasn’t able to take a plate or knife up into my room to use later to be able to eat the mango I had bought at the supermarket which was disappointing. My washing was removed from my room one day while I was out, without me even requesting it to be done yet as I hadn’t quite finished sorting it into the laundry bag or filled in the paperwork to go with it. I tried to explain at the front office that it wasn’t ready to be removed. They assured me that staff had photographed the clothing items to keep track of it and it would be washed and returned by the next morning. It wasn’t back so I enquired again the next afternoon but with a change of staff nobody knew anything about it. They told me it had been delivered which it hadn’t…then house keeping asked what the washing items were? What brand… etc total confusion and I needed to pack my bag to leave the next day which caused unnecessary stress. It finally arrived that night but I found the whole situation very frustrating.
Saya tiba di hotel, saat itu masih sepi, belum ada antrian. Kemudian saya melakukan proses check in sekitar pukul 13.30, front desk dengan Mrs. Syifa, hanya memberitahu saya bahwa kamar belum ready, nanti bisa kembali ke front desk untuk mengambil kunci kamar.
Ada 1 tamu sebelum saya, sudah mendapat kunci sekitar jam 14.30, dan beberapa tamu lain yang check in juga langsung mendapatkan kunci kamar. Saya beberapa kali menanyakan kembali ke front desk, tetapi kamar saya belum juga ready, dia hanya menyuruh saya "menunggu" tanpa memberikan waktu tertentu. Padahal jika tau harus menunggu 1 jam lebih, kami bisa ke mall terlebih dahulu.
Hingga akhirnya jam 15.10 baru dapat kunci dengan kamar nomer 615 yang viewnya tembok!
Tidak dijelaskan juga pada saat check in, bahwa ada 2 kunci yg berbeda untuk akses lift ke lantai umum dan ke lantai kamar.
Kebersihan kamar bagus. Kolam renang jg bagus viewnya, handuknya bersih dan wangi.
Untuk akses ke mall juga mudah namun tetap terjaga keamanannya karena memakai acces card.
Service is good. Breakfast buffet selection is great. Room is somehow a bit hot (air con may not function well). My son doesnt like the pillow (too hard). But the room is quite spacious. No
Great hotel. Located just next to a big shopping mall, so it is very convenience in terms of easiness to get foods. The only downside was restaurant area was too crowded during breakfast causing long queue in some stations