We had a wonderful stay. The staff were friendly and genuinely helpful from check-in to checkout, going above and beyond to make sure we had everything we needed. Another highlight was the on-site restaurant with very delicious dishes.
De kamer die mij aanvankelijk werd toegewezen, had een extreem sterke rioollucht. Tegen betaling van een toeslag kreeg ik een andere kamer toegewezen, maar ook daar was de stank net zo erg. Binnen twee dagen heb ik maar liefst drie verschillende kamers gehad, die allemaal hetzelfde probleem hadden.
Ik had een verblijf van vijf dagen geboekt, maar ben vanwege de onhoudbare situatie al na één nacht vertrokken. De rioollucht was zo ernstig dat ik er zelfs knallende hoofdpijn van kreeg. Het was absoluut niet mogelijk om onder deze omstandigheden comfortabel en gezond in het resort te verblijven.
Daarnaast moesten we bij het inrijden van het resort ook nog betalen voor de toegang. Deze extra kosten waren vooraf niet vermeld tijdens het boeken.
Ik heb inmiddels een klacht ingediend bij Expedia en hoop dat deze serieus in behandeling is genomen. Ik vind het onacceptabel dat ik voor vijf dagen heb betaald, terwijl ik door de slechte omstandigheden genoodzaakt was mijn verblijf al na één nacht te beëindigen.
Ik verwacht dat mijn klacht zorgvuldig wordt behandeld en dat er een passende oplossing wordt geboden voor deze zeer teleurstellende ervaring.
Hotel is dated but clean and staff are friendly and approachable. Unfortunately there are lots of mosquitoes especially at the lobby area and guest receptions area. These are in the hotel and not outside. Best to eliminate this at its their first impressions when we come in and where guests sit around at the lounge cafe enjoying pastries and coffee. Can't stay long with all the mosquitoes.
It was nice some rules they told me about the pool were not listed in the pool rules so I was confused I respectfully accept there request but felt uneasy
I requested a non-smoking room but the front desk staff insisted that I requested a smoking room so she gave me a smoking room. I showed her from my reservation that I requested non-smoking room but she was unable to give me a non-smoking room. She gave me a “flexible” room where smoking is optional (basically a smoking room then??!!) and the room smelled cigarette. Pool was very nice, breakfast was good, there are a lot of attractions nearby.
The hotel quality is beyond my expectation since I stayed here when the hotel name was Raddin Hotel about 20 yrs ago. It's a much much better hotel now. I need a family room but I mistakenly booked deluxe room. I asked the receptionist whether I can upgrade to family room with additional price but family room was fully booked. Then the very kind receptionist gave me a surprise: she upgraded my room to suite room with no additional charges! The room was huge with 2 toiletes, 1 bathtub+1 shower, 2 tvs, 1 living room, 2 queen size comfortable spring bed, and a very large window. I will definitely stay again in this hotel whenever I visit Ancol
took more than 30 minutes to wait for check in and there was not a long queue either. One person checked in for a group, no one even care to guide us to another check in counter. pathetic!
เข้าพัก 1 คืน, กันยายน 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
fitri
20 ธ.ค. 2018
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
So-so
room service takes a lot of time, pool isn’t ready until 9am so my kids should wait a bit longer to swim.
Das Hotel ist ganz ok, vor allem der Pool hat mir gefallen. Es waren kaum Gäste im Hotel, man fühlte sich deshalb fast wie in einem Geisterhotel. Hat aber auch seine Vorteile.
pilihan paling tepat jika ingin rekreasi ke Ancol, lokasi sebelah pintu masuk Dufan so tinggal jalan kaki aja kalo mau ke Dufan. Kamar luas dan nyaman, staff sangat ramah dan membantu
호텔 방도 크고 로비도 좋습니다
다만 유원지 안이라 나가고 들어올때 마다 입장료를받습니다.
เข้าพัก 3 คืน, ตุลาคม 2018
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
BK
24 ก.ย. 2018
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Major refurbishment work through the night
Could be a nice hotel, stuck away in one corner of the Ancol theme/holiday park.
Unfortunately, 20-45 mins walk to anything of interest (restaurants, bars) alongside water drainage ditches with a healthy population of mosquitos and rats. What should have been a shorter and more pleasant walking/jogging path across Ecopark to Mercure hotel was closed at Discovery hotel end.
Further detrimental, building work going on during major refurbishment day and night. Being woken at 03:30am to the sound of drills and cloud of brick dust floating over the pool area is not ideal when you have jet lag from +8h time difference and are working in conference rooms 14 hours an day. Not recommended for business travellers.
เข้าพัก 5 คืน, กันยายน 2018
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Yeshie
28 ส.ค. 2018
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Wifi susah connect pd awalnya. Malam hari setelah komplain kembali, baru didatangi teknisi utk perbaikan. Kunci kamar sy sampe 3x bolak balik kebawah krn errror card setiap kali mau masuk kamar, padahal utk kunci kamar ini pake deposit segala 100rb. Dan sy deposit utk 2 kartu.
Breakfast di ballroom jd kayak kondangan, pilihan sedikit dan standar.
Mungkin krn lg renovasi kali yah
후기를 많이 참고하는 편인데 딱히 평가가 좋지 않아서 망설였다. 기대를 하지 않고 가서인지 첫 느낌은 그리 나쁘지 않았다. 체크인도 신속하게 문제없이 끝냈고 직원들은 과하게 친절하지도 그렇다고 불친절하지도 않았다.
방은 깔끔해 보이고 딱히 불편한 점은 없었다.
하지만 들어섰을때 살짝 곰팡이 냄새가 났다. 그건 에어컨 온도를 낮춤으로 해결할 수 있다.
문제는 개미가 있다는거다. 호텔방안에서 개미를 본 건 처음이라 조금 불쾌했지만 나라 특성상 이해하기러 했다.
저녁은 룸서비스로, 아침은 뷔페로 먹었는데 그건 역시 다른 후기들처럼 실망스러웠다. 딱히 두번 먹고 싶지 않은 맛들이었다.
로비에 있는 카페 커피는 정말 맛이 없어서 비추다.
수영장은 아담하고 아이들 놀기에는 딱 좋다. 하루정도는 아이들과 수영하면서 보내도 괜찮을 것 같다.
크게 기대하지 않고 간다면 가격대비 괜찮은 호텔이라고 생각한다