6/10 พอใช้
Latisha
เดินทางกับครอบครัว
20 ต.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I really enjoyed the overall atmosphere of the resort. The property is clean, modern, and visually appealing. Staff members were very friendly and professional throughout my stay. I loved that room service came every day and cleaned thoroughly, which made the experience feel comfortable and well-maintained. I also appreciated that from the pool area, you can walk straight onto Jaco Beach. Very convenient! It was a nice touch that I mentioned it was my birthday and upon checking into my room, there was a piece of cake waiting for me, and wine!
However, here are some downsides: The breakfast on the second floor switches to a buffet at a set price because of the number of guests in the hotel. I was told this directly by staff. I didn’t love that change, especially since the buffet food quality did not match the price. My daughter only wanted pancakes and eggs, and the pancakes came out cold and the eggs were watery with milk still coming out. Shoutout to Vanessa, who did accommodate us and only charged for what my daughter actually ate the two days following, (french toast and plantains). Her customer service was appreciated! We literally went to town to eat every day because of the food.
The slot machines in the casino only accept Costa Rican currency, which would’ve been nice to know in advance.
Food and drinks are NOT all-inclusive !!
Latisha
เข้าพัก 3 คืน, ตุลาคม 2025
