Search Hotels Near Jacksonville University, Jacksonville

"Kind of safe..room smell as they allow dogs in rooms. They claimed to send me to a level with no dogs..not true all levels have dogs smell."

"The hotel was being remodeled so to leave a fair review I can only review my stay. Our room was remodeled so they said. The TV did not work our entire stay and nobody fixed it. My husband asked a couple of times. There was no hair dryer. The bathroom sink was very slow in the water going down. Our room was not cleaned ir bed made while we were there. The location was great to the highway and to downtown and the staff was very nice and helpful. It had a kitchenette with a full refridgerator and stove top and microwave. They want a hefty fee for parking. "

"The hotel is going through some upgrades, but I don't believe they have completed the work. The rooms have been upgraded, however I am not terribly impressed. Good size rooms, but too stark and sterile. Scale of furniture is off for size of room. They could also use some area rugs to warm up the otherwise sterile feeling. Looks like it was designed on a dime. Staff was polite and helpful. I had prepaid my room but they charged me twice and held $700 on my debit card for over 5 days which is not cool. Area was convenient for my reasons to be there, but there is nothing going on at night. It's a little depressing."

"Great."

"Staff was friendly and hotel was nice as well for a last minute extension to our spring break trip!"

"The hotel needs some major updates in carpeting, fixtures, and more. Much less than was expected by the cost of the room."

"Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel."

"La puerta no tiene buena seguridad, la ducha está terrible no sale abundante agua , las toallas color oscuro , debería ser blanco , el TV no hay manera d conectarlo , la chica que me atendió muy atenta y amable"

"Great staff and easy check- in and quiet and cover."