The main hotel is beautiful however the black mold in the condo we rented nearly sent my kid to the ER. The management was incredibly helpful but I’d like to see these units be inspected a few times a year as they represent Omni. The only other complaint is it’s near impossible to get a spot at the pool. There needs to be rules like Beaches. If someone isn’t there you can’t reserve a bunch of chairs. It’s not right or fair. I’d also say do away with the charges for beach chairs. Unnecessary and the resort makes enough as is. Other than that - the staff make the place overall an amazing experience
First time visiting and except for some miss communication on amenities we had a great time - staff was wonderful especially Kelly and Deborah in the main lobby bar - Julio at the adult pool was awesome and the waiter at Oceanside for diner was exceptional - we can’t wait to go back
I loved how many food options there were. We ate at a different restaurant each day. They had everything you needed at the resort. You do not have to leave the resort for anything.
Did not get the villa I booked, no cooking area or even a microwave, lost food due to this. No area to buy a cold drink near villa. Dirty room, handprints on ceiling and walls, hair in bathroom, floor dirty, balcony furniture dirty, dresser full of handprints and scum. Not enough towels. No room service to villa. Very loud family next door disrupted our sleep. Given wrong directions by front desk staff, ended up back outside the property and had to wait in line again for over 20 minutes to gain reentry. Hard to communicate with front desk staff and did not receive check out email, had to call front desk. Very disappointed as this was a birthday gift that was ruined.
Clean room, quiet building. Beautiful view of the ocean. Nice selection of restaurants on property, with transportation provided. Recommend booking beach chairs/umbrellas in advance. That was the only surprise- ended up having to rent from local private company.
Everything was lovely except the cigarette smokers somewhere near our condo made sitting on the patio difficult and cigarette smoke coming into the bedroom. I would definitely make this a smoke free property.
The resort was amazing but the villa that I stayed at had some issues, especially without having housekeeping throughout the stay. None of the bsthroom doors were aligned to be locked. We were only supplied 1 roll of toilet paper for each of the three bathrooms. Certain lights did not work and we found gsrbage behind the dressers in the bedrooms. I suggest to stay at the hotel if possible and not pay the high amount for the villa. Again the resort outside the villa was amazing and i highly recomment.
Customer service was superb. Would have rated this place better, but the elevator stopped working and it was incredibly hard to walk up and down 6 floors with a 2 and 6 year old and everything
Absolutely beautiful! We thoroughly enjoyed our stay! Pool area was clean and not crowded. Beachfront was pristine and peaceful. Enjoyed seeing turtles, rabbits and even an armadillo!
Very large complex, something between a hotel and an Air B&B. You have acess to the hotel amenities but are in a separate location, everything is assessable via yheir tram.
Given incorrect key to room. Found right room. Not ready. Elevator was not working. Had to carry luggage up to third floor. Down to correct room on 2nd floor. It was not ready. Had to lug stuff back to car and drive to Omni resort where they couldn’t have been more apologetic and accommodating. We are in our late 70s. This was not a very pleasant experience. We were put in a very nice room at the Omni resort so that did ease the pain somewhat. Thank you.