Hi Regina, I am so sorry that you had this experience with us. We texted back and forth in the early day with arrival instructions and I am very disturbed that we missed the mark on making you confortable. I contacted hotels.com myself as soon as I heard of the trouble. Again I apologize and we will work very hard on getting the check in procedure full proof. We hope to see you again if yo ugive us a chance to get it right.Take care

Thank you Anna for choosin to stay with us. Please visit again soon!!

We are so happy you enjoyed your stay with us! The library is one of my favorite spots for coffee in the morning too. We hope to see you again soon.

Thank you so much for choosing our beautiful new hotel.Please visit again,

Thank you!!

Tricia! Thank you so much choosing Azaleana Manor and for your kind review. We hope to see you again soon!

Thank you very much for letting me know the condition of your suite, we are a brand new property and are appalled about the bathroom not being spotless. We don't regularly lift up the rugs but we will start doing that now. I hope you will give us a chance to get it right. We wish you the best in your travels.

Hi We so sorry that you did not give us a chance to show you our beautiful riverside property and guest rooms, or to enjoy any of our many amenities. We held your reservation for you without any penalty when you needed to change your dates and felt horrible that you did not stay with us at all. Best of luck in future travels, Bonnie

Thank you so much for your lovely review and we hope to see you again soon. Take care, Bonnie

Thank you Andrea, We really appreciate your kind comments. We hope to see you again soon! Bonnie

Thank you!

Thank you! We are so happy you stayed with us and hope to see you again soon.

thank you!

Thank you! Please visit again

Hi Priscilla, I am dismayed to read your review. We try very hard to help our guests enjoy our beautiful property. I do not know where the misunderstanding with breakfast was, as we were told you would not be joining us in the mornings. I am so very sorry we were so far off with your stay. If you are ever able to travel this way please give us the chance to improve. All the best,

Thank you!

Thank you!!

Thank you!!!

We're so happy you were able to have a restful stay. Hope to see you again soon.

Thank you so much for your kind review. It was a pleasure to meet you all and we look forward to seeing you again soon!

Thank you so much for staying with us and taking the time to leave us such a nice review! We hope to see you again soon.

Thank you so much!!!! We were so happy to have you stay with us. We are looking forward to seeing you again.

Thank you!! We love the 5 stars!!!

Thank you for taking the time to let us know what went wrong so we can fix it. You are right we had a complicated heating and air system and we have changed it to be more user friendly! We the coffee pots as well. Thank you again and we will strive to not make those mistakes again. Best wishes,

First I want to apologize for causing distress during a holiday weekend, it was absolutely our fault. I need to let you know that we are a brand new facility and you would have been our first reservation made online. We did not receive your reservation and had no idea that you had booked with us. We will do everything we can to locate the reservation information and refund all monies. Please accept my apologies while we try to figure out what went wrong. Sincerely,