"Summary of Incident:
I booked a family suite through Expedia for my family of five, expecting the accommodations I paid for after a 12-hour drive from Houston, Texas. Upon arrival, the front desk agent informed me that the hotel had us down for a standard room, not the family suite I had reserved and paid for.
The Issue:
When I presented my confirmation documents, the front desk agent refused to honor the booking, stating that it was an "Expedia error" and not the hotel's responsibility. I was...
"Summary of Incident:
I booked a family suite through Expedia for my family of five, expecting the accommodations I paid for after a 12-hour drive from Houston, Texas. Upon arrival, the front desk agent informed me that the hotel had us down for a standard room, not the family suite I had reserved and paid for.
The Issue:
When I presented my confirmation documents, the front desk agent refused to honor the booking, stating that it was an "Expedia error" and not the hotel's responsibility. I was...
Azamat